M&P-Defeated by their logic

[Dibble]

Sit down quietly and I'll begin

I've bought a mildly ropey Moto Guzzi V50 to play around with/do up.

I thought ,unlike previous projects, I would do this one in a slow logical manner getting it MOT'd then doing a bit at a time, rather than stripping it down into it's smallest components then wondering how they all fit back together.

By last Sunday all I needed for the test was new shocks, a banjo bolt(new Nissin front caliper) and brake fluid.(and some wire wool to shove up the exhausts)

So whilst the 5year son old watched Star Wars (again) I logged on and ordered the parts from M&P and got back an order confirmation.

Driving home on Tuesday I was expecting an evening of spanners(joy) and bleading brake lines(not joy) and an MOT on Saturday. But the goods weren't there, I had expected them to be picked and dispatched on Monday for Tuesday delivery.

I did get an E-mail sent at 17:01 saying they expected them in on Saturday-I wouldn't get them for another week -I sent a polite one in return saying I was p***** off as now the bike couldn't be MOT'd and they had taken 2 days to tell me this,now It would be difficult to find some more in time.

They phoned me this morning and the conversation went something like this.

"the website didn't tell me you were out of stock, no mention in the E-mail confirming my order and it's taken you 2 days to tell me"

"it's impossible for the website to tell you stock levels, we don't hold the stock it's taken us 2 days to load the order and phone our suppliers"

"Wemoto show availability on their website"

"yes we buy stuff off Wemoto, we don't show availability because we would loose a lot of sales as people wouldn't order because we don't have the stock"

"I wouldn't have ordered If i knew you didn't have stock and wouldn't have for over a week"

"you see what I mean we would loose a lot of orders if people knew we didn't have stock"

I gave up it wasn't the lack of stock that upset me ,it was taking 2 days to tell me but as they pointed out if they had told me they would have lost a sale.-Which they did anyway.

Dibble

p.s. anybody know a shop in south or west London who would have a 10x1.25 single banjo bolt on the shelf?or know what one is without a Honda part number!

p.p.s. they did offer me some 325mm forks(305 are standard) which in his 20 years biking experience would do.-I've only got 18 years but 5 of them were as a courier and they are like dog years and count as 7 each.

p.p.p.s.yes I'll find Sickpups site when I've finished reconditioning the old shocks.

[.Chris.]

I had the same with a car parts company. I placed an order for some bits, and expected them to arrive within 3-5 days as that was the specified delivery time. A week later I had received nothing so phoned the company to ask why. They said they were out of stock on a particular item and wouldn't have stock for another week (+ delivery time). I therefore cancelled the order as I didn't want to wait that long. Lo and behold, a couple of weeks later a huge box turned up at the billing address (not the address I'd told them to send it to), containing the parts. Fortunately they coughed up the return postage.

Not a good experience, but I've had enough good ones to continue using the company for the time being.
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Chris
1985 Kawasaki Z550F

[ms51ves3]

Are you sure the guy on the phone was saying 'lose' and not 'loose'?

[stinkwheel]

It grinds my gears when online shops pull that kind of shit on you.

The best one is when they take the order then find they can't actually get the part. Then they don't bother telling you, just wait until you call up asking where it is "Oh, it's on back-order."

Bicycle shops are the worst for it, I've taken to calling them up and asking if they have the part there and then. If they don't, no order.
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[Dibble]

[Doovy]

yepp. im still waiting for a stubby brake lever from M&P.

i ordered on the 23rd sep. wasnt until the 29th that i phoned and asked where it was (the clutch lever i ordered with it turned up that day)

then they told me they didnt have in stock so would be sent on the 5th of oct. ok i thought.

phoned up on 5th to see if it gonna be sent. they say now, "oh it taking longer than we thought, will be sent 5th of november"

very annoying. not ordering from them again.
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Yamaha RXS 100 > Honda CD 250 > Honda Hornet 600 > Honda CBR 600RR > Yamaha RXS 100 > Kawasaki ZX6R J2 > Yamaha FZ1

[Ste]

[MonkeyKnuckle]

I've had the same thing from M&P (and Busters, as I believe they are pretty much the same company) I only order from them if I can't find the thing I want anywhere else.

The one I use the most is probably www.intobikes.co.uk.
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MKGaming.com
2000 Honda CBR600F - Sold! 2003 Honda CBR600RR - Current!

[stinkwheel]

I've had M&P alter parts orders too. Try ordering parts for a non-standard bike. Particularly chain and sprockets.

Wanted a chain and sprockets for my KLE/GPZ500 hybrid once.

I ordered a KLE front sprocket, a GPZ rear sprocket and a 104 link, 520 pitch, heavy duty NON O-ring chain. The guy on the phone said they don't recommend plain chains for that bike but I told him that's absolutely what I wanted (I was doing an experiment *).

What arrived was a Standard KLE front and rear sprocket and a 106 link, o-ring chain.

*Viz, I reckon for winter use when there is a lot of grit on the road, the flushing action of a scotoiler through a plain chain will keep it in better nick than an o-ring one all crudded up with fine sand. Never got to find out.
____________________
“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[ms51ves3]

[Pete.]

[Flip]

I ordered an intercom once (forget where from). Forgot about it. Then 5-6 weeks later I check my bank statements and they've taken the money. I ring up the shop to be told the intercom hadn't actually gone into production yet and it would be another 4 months!

[sickpup]

[Dibble]

[rac3r]

Uh oh I just ordered something from M&P on Sunday

I have the best story: I ordered something off Spareshack on the 30th of September and since then nothing at all has happened. I phoned a million times and no one answers, emailed and no reply and sent a message through the site and still bugger all. Luckily no money has left the account...yet
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Bikes : 2006 CBR125R - 2004 Monster 620ie - 2004 ZX-6R B1H - 2005 Monster S2R 800 - 2011 Street Triple - 2009 Streetfighter 1098 - 2014 ZX-6R 636

[Jayy]

I ordered an RST textile jacket off them few weeks back and it took them 10 days to send it.

I don't know about anyone else but when I order something from an online shop, I expect it the next day. I always pay for next day delivery because what's the point waiting 10 days for something when I could go an get it. The whole conveinience of ordering online is you don't have to leave the house an they deliver it to your door the next day.

If I went into a shop, paid for an item they had on the shelf and they went, "Sorry, we don't have it in stock, come back in 5 days please?" I'd want my fucking money back.

[evoboy]

Only excuse thay can use at the moment, is the postal service strikes....

They do themselves no favours. Some of the peoples attitudes towards customers is shocking

[chris-red]

Don't bother with M&P unless it is for tyres.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[colin1]

Some places don't carry any stock. Once you place an order, they order it, then send it to you.
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colin1 is officially faster than god

[doggone]

Battery charger from M&P took 5days - reasonable, but you do get spoilt with typical lightning fast delivery from online shops.

On the same day as the charger I ordered a technical item for work from Germany - it arrived in two days and that was their standard delivery cost about €4.

[iooi]

[Jayy]