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Amazon jewellery...GRRRR I'm mad! *Update*

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Feasty
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PostPosted: 15:06 - 15 Oct 2009    Post subject: Amazon jewellery...GRRRR I'm mad! *Update* Reply with quote

I'm thinking of buying the missus a necklace as a pressy from Amazon. The online shop has very good feedback so I don't envisage any prob's there, but it's more than I've ever spent online before - (£500). Does anyone see any drawbacks in this or is anyone in the jewellery business who could have a look and tell me just how much I'd be getting ripped off? Wink

Or better still, has anyone got any discount references I could use to get the price reduced!? Laughing

Thumbs Up

The link: Clicky
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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).


Last edited by Feasty on 10:14 - 23 Oct 2009; edited 1 time in total
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BanditJeff
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PostPosted: 15:20 - 15 Oct 2009    Post subject: Reply with quote

Amazon are an extremely good online retailer with very good customer service.
I bought a watch from them 11 months ago and i recently contacted them because it developed a fault. They told me they never had a replacement in stock and refunded me the money in full with no quibble.
Which i thought was pretty good when the watch was nearly a year old.
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Feasty
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PostPosted: 15:55 - 15 Oct 2009    Post subject: Reply with quote

(Please ignore... double post!) Embarassed
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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).


Last edited by Feasty on 15:56 - 15 Oct 2009; edited 1 time in total
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Feasty
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PostPosted: 15:55 - 15 Oct 2009    Post subject: Reply with quote

Excellent, well please don't reply with any bad news now! I've just got myself approved with the Amazon credit card and purchased it with that! Laughing

9 months interest free shopping and £15 off the 1st order can't be bad, just need to stick that card under the mattress and pay it off over the year without worries. Thumbs Up

This stuff is just too easy to do these days... Rolling Eyes
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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).
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Feasty
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PostPosted: 10:31 - 23 Oct 2009    Post subject: Reply with quote

So I ordered the item on Thurs 15th Oct, it says 'In Stock' on the webpage and I also pay extra to have it delivered within 1-2 days.

Come the following Wed's, 21st Oct, I receive an email from Amazon stating the item has been shipped by UPS, providing a tracking reference number. So I chase UPS, only they say the tracking number is wrong... there's 8 digits missing off the end of it! I phone the sellers direct (in Italy) and they tell me the item is made to order and wouldn't be ready for shipping until the 22nd Oct, so I should receive it on Friday or Saturday. They also say they don't know anything about the email from Amazon...

Well I'm getting worried, my anniversary is next week and we're going away on Sunday so I need to have it by then.

I email Amazon asking for an explanation and at the very least a refund of the p&p costs, why should I pay extra for a 1-2 day delivery when it takes a week before the item is even sent out! I get a completely unhelpful reply ignoring the refund question, saying it's not them who sent the email out with the UPS info and saying I should contact the seller... in spite of me already putting in the email to them that I'd spoken to the sellers. Evil or Very Mad

Now come to today. I'm concerned when I'll get this item so I contact the sellers in Italy again to get a tracking number and find out where the item is. Only they haven't sent it out yet... apparently it's still being made and they expect to receive it today, to the send on to me, for Monday or Tuesday next week. AAARRRGGGHHHH!! Evil or Very Mad

I phone Amazon this time, and how nice - get to speak to someone in the Philipines! She's completely unhelpful, telling me it's not them but the sellers that I need to deal with. No amount of remonstrating helps and the pauses before she speaks again just get longer. So I ask to speak to someone in the UK, you never know I might find someone with a personality this time! But she just tells me to ring the same number again and this time I'll get through to someone in the UK...eh!?

I haven't bothered yet, I'm considering just cancelling the whole effing thing. My only concern is losing any money on P&P's etc. I've also taken out an Amazon credit card with this which I'm thinking of cancelling too. God I'm mad! Evil or Very Mad


Anyone had any successful dealings with Amazon in getting refunds etc?
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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).
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truslack
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PostPosted: 10:54 - 23 Oct 2009    Post subject: Reply with quote

Nope, I had to wait 10 days for an item purchased (with extremely expensive) 3 day delivery. I won't be using the Amazon market thing again.
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Dragonfly
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PostPosted: 11:43 - 23 Oct 2009    Post subject: Reply with quote

I have never used them but always been weary of them. I wont be now for sure! Thats totally wrong that. I would be livid to with them. For big purchases like that I would get in a Jewellary store that way if it breaks you can bring it back and dont have to wait on it being delivered or lost etc.

ps nice to see a man actually getting a women something nice and making an effort I get feck all. Crying or Very sad
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BanditJeff
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PostPosted: 11:47 - 23 Oct 2009    Post subject: Reply with quote

Didn't realise this was a market seller you were buying from.
Therein lies the lesson.... only buy stuff direct fron Amazon.
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truslack
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PostPosted: 12:21 - 23 Oct 2009    Post subject: Reply with quote

When market sellers say "1-2 day delivery", it DOESN'T include the time it takes them to dispatch the item Evil or Very Mad
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Feasty
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PostPosted: 12:32 - 23 Oct 2009    Post subject: Reply with quote

I'm just pissed coz when it says 'In Stock' and 'Delivered in 1-2 days' on the same page, and that page is an Amazon website page. You'd hope that a) Amazon are actually responsible for the information on that page, and b) it might actually mean what it says!

And Dragonfly, sorry to hear you get feck all... give us your address and I'll send you some flowers! Wink
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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).
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ms51ves3
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PostPosted: 12:33 - 23 Oct 2009    Post subject: Reply with quote

dragonfly wrote:
ps nice to see a man actually getting a women something nice and making an effort I get feck all. Crying or Very sad


You got a baby.
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BanditJeff
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PostPosted: 12:37 - 23 Oct 2009    Post subject: Reply with quote

beanfeast wrote:
I'm just pissed coz when it says 'In Stock' and 'Delivered in 1-2 days' on the same page, and that page is an Amazon website page. You'd hope that a) Amazon are actually responsible for the information on that page, and b) it might actually mean what it says!

And Dragonfly, sorry to hear you get feck all... give us your address and I'll send you some flowers! Wink


Market sellers pay Amazon to sell their stuff on Amazons site. The market seller can put whatever they want on their page. You cant really blame Amazon if the market seller is the one thats misinformed you about how long it will take to get your order.
Personally i dont ever buy from market sellers.
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daemonoid
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PostPosted: 13:02 - 23 Oct 2009    Post subject: Reply with quote

BanditJeff wrote:
Market sellers pay Amazon to sell their stuff on Amazons site. The market seller can put whatever they want on their page. You cant really blame Amazon if the market seller is the one thats misinformed you about how long it will take to get your order.
Personally i dont ever buy from market sellers.


I think you can certainly have some kind of comeback to Amazon - They provide a secure and trustworthy service themselves, but they barely differentiate between a market seller page and one of their own, it's misleading to the less savvy customer.

Think of it like a concession stand/area in a department store - if I had a problem with something bought in fenwicks and the concession was unhelpful, I would expect fenwicks to help me.
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Dragonfly
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PostPosted: 13:44 - 23 Oct 2009    Post subject: Reply with quote

ms51ves3 wrote:
dragonfly wrote:
ps nice to see a man actually getting a women something nice and making an effort I get feck all. Crying or Very sad


You got a baby.


Before that I got cat calenders Laughing I aint even mad about cats I just have one so everyone assumes things with cats on them will do. Thank god it was a baby I gave birth to! Laughing

Thanks bean but the other half probably would freak Rolling Eyes Laughing

ps as great as a baby is I think something nice just for me would be nice you know. Crying or Very sad
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iooi
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PostPosted: 07:34 - 24 Oct 2009    Post subject: Reply with quote

daemonoid wrote:
I think you can certainly have some kind of comeback to Amazon - They provide a secure and trustworthy service themselves, but they barely differentiate between a market seller page and one of their own, it's misleading to the less savvy customer.
.


In this instance...
Quote:
Place your merchant order through the Amazon.co.uk Shopping Basket or 1-Click and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.co.uk automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt


So Amazon is the point of contact. You just have to read the A to Z details...

But i would say the retailer is telling amazon some lies as they must be informing them of stock status.
As if this is made to order then it should clearly be stated as such....

Personally when spending that much i would rather spend some time at a real shop and take it away with me.

Still at least one thing you do have protection of the Visa card....
Which has now been totally shot to pieces as you have paid a 3rd party and not the retailer. Shocked
So any claim is against Amazon who if they have passed the money to the retailer have done their bit...
There is NO CCA as payment is not direct to the retailer...
OH god i hope the goods turn up and are OK. Or you are at the mercy of the retailer to sort....
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Hetzer
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PostPosted: 08:04 - 24 Oct 2009    Post subject: Reply with quote

Cancel the order, make a complaint of fraud to Trading Standards and take Amazon to the small-claims court.
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