e-bike insurance.. wow, just wow!

[Mord]

I canceled my insurance policy with them (quote found on gocompare.com).

I paid £323 for whole year fully comp with breakdown cover and legal cover.. Now over 4 months before the end of the policy I sold my bike and I needed to cancel my policy.

Full 4 months should roughly give me back £105 for unused period.

But here is a thing...
https://www.ebikeinsurance.co.uk/terms.php

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We reserve the right to amend the level of the following charges at any time. You should also note that we will not be responsible for any fines or costs that you incur relating from late delivery of, or incorrect information on, any document relating to your insurance.

In addition to the premium, charges are made to cover the administration of your insurance. These are as follows:

Pay As You Go premiums are subject to a £6 a month administration charge.
Mid Term Changes to your policy will be subject to a £15 administration charge if the Additional Premium is over £20 or the Return Premium is over £25.
Refunds of less than £10 will not be allowed.
On cancellation of your annual policy when we receive your certificate of insurance you will be entitled to a refund on a pro rata basis for the period of insurance still remaining subject to you not having made a claim or a claim having been made against you during the period of cover. This will be less a cancellation charge of £75.
On cancellation of your Standard policy due to non receipt of copy driving licence and/or proof of NCD (No Claims Discount) on receipt of your certificate of insurance You will be entitled to a refund on a pro rata basis for the period of insurance still remaining subject to you not having made a claim or a claim having been made against you during the period of cover. This will be less a cancellation charge of £75
If you have a classic motorcycle policy and you cancel your policy having gone on cover, no refund of premium will be allowed.
We will charge £25 administration fee for the creation and release of duplicate documents and non standard letters.
The eBike instalment plan will be arranged by Panacea Finance Ltd, and provided by one of a panel of finance providers.

Information about our Premium Finance Providers and the Direct Debit Process.

Legal Expenses (if applicable)

There is a charge of £17.70 included in all comprehensive premiums and £47.50 on all non-comprehensive premiums (both subject to Insurance Premium Tax if applicable) for Legal Expenses cover underwritten by IGI Insurance Company Limited.

Breakdown Assistance (if applicable)

There is a charge of £38 (subject to Insurance Premium Tax if applicable) included in all comprehensive premiums for breakdown assistance cover underwritten by Europ Assistance Insurance Limited.

----

So I'm looking at this and I cannot believe what I'm seeing haha

It looks like
- they owe me £105
- I owe them £15 + £75 + £17.70 + £38 = £145.7

[L-Jam]

Why don't you let the policy run and get another years no claims
____________________
Journalist, student, egotist.
Click here if you're a young biker, wondering what to do after a moped/125!
Skp 50 --> GS 500 --> CBR600F with custom HRC paint jobby --> GSX-R 750 K7, beautiful!

[panrider_uk]

Cheaper to not cancel it.

Mark
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Current bikes: Honda ST1100 Pan European. Moto Guzzi V85 TT Travel

[L4Isoside]

[Mord]

[Ste]

[Mord]

I still hope I misunderstood that legal expenses + breakdown cover part.. But hell.. even £15 + £75 looks like a rip-off. Especially for somebody who paid for all in advance, not by monthly instalments.

[Mord]

[P.]

He will claim on HIS insurance, not yours... also if anything is said... plead ignorance. Its not your policy they will claim on, obviously dont tell them that its still insured.

[Ste]

[Mord]

[swiftb]

Looking at those T&Cs I would say the only thing you will pay is the £75, POSSIBLY the £15. So I reckon you will get around £30 back. We all know if you cancel mid term you get shafted, in fact if you do anything when it regards insurance you get shafted. Change of address £15 charge ffs, not to mention the possible hike in premium for a more 'at risk' postcode. Wonder if they would notice a change in premium if you moved to a 'less' at risk postcode.

Insurance - second to having your testicles removed in a vice.

[Teflon-Mike]

Dont cancell.
Ask for a 'suspension' as you have sold the bike.
They will normally hold the policy open for up to a year for you, then when you have another bike, they re-instate the remaining period on the policy when you 'suspended' the cover.
Takes the reg-no off the insurance data-base in your name, so there is NO problem with the bike being double insured.
Not that there should be anyway. If some-one else has a claim and they aren't a named driver on YOUR policy then it dont cover thier claim, does it?
____________________
My Webby'Tef's-tQ, loads of stuff about my bikes, my Land-Rovers, and the stuff I do with them!
Current Bikes:'Honda VF1000F' ;'CB750F2N' ;'CB125TD ( 6 3 of em!)'; 'Montesa Cota 248'. Learner FAQ's:= 'U want to Ride a Motorbike! Where Do U start?'

[Mord]

[Jayy]

I'll post my insurance company thievery in here too.

When I bought that nail of a KTM, I took out a policy with Express Insurance, paid a deposit of £55 and the rest over said amount of months. As you all know, the bike was a nail and they picked it up the day after and took it back. This was on the Friday that I took out the policy and couldn't cancel it until Monday. So, on Monday, I rang up to cancel. They told me I had to send a letter to them stating I wanted to cancel. I explained the situation to them and they said there should be no problem getting a refund. So, I sent the letter.

Then, on the following Friday, I went and bought the KTM I have now so I took out a policy in the morning. I shopped around and guess who came up cheapest again? So I took out another policy with Express Insurance and the woman on the phone said, "If you take out the policy with us, we will refund the money from the previous one". I thought they had already said they were going to do that but she mentioned the cancellation charges and she would waive them if I took another out, so I did.

This was on the 12th June last month and after phoning up about 15 times and explaining the situation in full, to each person because they're retards who can't put the correct notes on my account, I finally got absolutely nowhere.

Today topped it off, I rang up, got some dumb as fuck sounding brummie woman who couldn't even grasp the basic concept of what was going on and I ended up calling her a thick cunt and giving her abuse. I put the phone down on her in the end because she was literally dafter than a brush, rang customer services and the woman was very helpful and said she would ring me back in a few days.

Now they're asking for a copy of my counter part driving license (never been asked for this before) and they want me to email it over to them. She asked on the phone, do I have any driving convictions? I said, "Yeah, a DR10 from 2004 but that's outside the 5 years isn't it?". She told me that this may be a problem and my premium would more than likely go up.

My last insurance company, who I'm actually still insured with on the ninja, I told them about the DR10 and they said it doesn't matter because it was 6 years ago.

So now I'm waiting for these fucktards to get back to me, tell me that my premium will go up because of this DR10 and probably fob me off about the refund. I haven't even signed any of their paperwork yet, just got it all in a pile here and I don't intend on doing until they've got back to me with what's going on.

I fucking hate insurance companies, they're all cunts.

[iooi]

[Inkognito]

[Jayy]

Paid on my business banking debit card, is there a way to get the money back?

[Ingah]

[doggone]

Bennets demanded about £20 off me to cancel a policy with similar time left because their small print charges were more than the refunded premium.
First mention of this was a letter laced with threads of legal action if not paid in days.

[supZ]

tbf, its in the small print, you agree to it, they all do it.

its not just e-bike, virtually every single other insurer will charge for address changes, cancellations etc..

its just the way they work.

would also like to point out that most of it isnt the broker at all, its the insurer.

if you cancel the insurer will charge the broker, and they have their own fees which all get passed onto you. the fee the broker charges is often a lot less than the insurers. so to blame the broker for everything is a little harsh

oh and for the record, just cancelled my e-bike insurance with no charges at all ok so it was a monthly insurance for my other bike but hey, heh
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CBR954RR - Daily toy
CBR600RR - Trackbike

[Jayy]

Just had a phone call from one of the customer relations team at Express Insurance. They listened to the phone call with that daft brummie bird and said they're not happy with the way she spoke to me. I'm sure they all had a laugh at my verbal abuse I was giving her but they're right, she was clueless and winding me up the bint.

They said the DR10 from 6/7 years ago wasn't an issue and was fine. They also said they were refunding my deposit + giving me an additional £25 back for my time wasted ringing them.

Result.

[connornrg]

they quoted me £1490 for 3rd Party Fire And Theft on a MOPED! (NRG MC3 50cc)
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Bikes (Not Bikes Really Just Shitty Mopeds)
**04 - Piaggio NRG MC3**02 - Yamaha Aerox 50/100**07 - Piaggio NRG Power - Shit.**

[Alex A]

There's absolutely nothing wrong with a bike being referenced by two different insurance policies. And there's similarly nothing wrong with a bike being insured by someone other than the registered keeper.

And IF it was involved in an accident, it is the rider who holds the liability on any damages, and it is the rider who must show that he is insured on the vehicle. The fact that a former owner still has a valid policy is entirely irrelevant.

You should have let it run for the no claims.
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Current: Ducati Panigale R / Ducati Streetfighter S / Suzuki GSX-R1000 L5

[supZ]