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Chris750
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PostPosted: 09:53 - 03 Aug 2010    Post subject: Contacting DVLA Reply with quote

I need to speak to the DVLA regarding a driving licence.
Every number I have called so far has made me go through endless options only to give me a final recorded message, with only the only remianing option then of repeating the message. The message does not give me any information I even remotely need.
I just need to actually speak to one of their monkeys.
Has anyone got a number or know an option sequence that will put me through to someone, I've even tried random options that I don't need if I have thought they offer a good chance of getting through to someone.

I bet if I had some credit card details to hand over to pay one of their draconian fines I would be through in seconds.
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Wafer_Thin_Ham
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PostPosted: 09:57 - 03 Aug 2010    Post subject: Reply with quote

Tried this:


https://www.dft.gov.uk/dvla/contactus/drivers_enquiries.aspx
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Spit-Fire
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PostPosted: 09:57 - 03 Aug 2010    Post subject: Reply with quote

all the numbers i ring for them are always engaged,
i might have one thought that im not meant to have that i was given by a judge, dont know if its the department you need but at least it goes to a person, not a machine, il pm it to you if i find it
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Ste
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PostPosted: 09:58 - 03 Aug 2010    Post subject: Reply with quote

What do you need to speak to them about? You stand a better chance of getting to speak to someone who can help you if you know what department you need to talk with.
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Chris750
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PostPosted: 10:15 - 03 Aug 2010    Post subject: Reply with quote

Ste wrote:
What do you need to speak to them about? You stand a better chance of getting to speak to someone who can help you if you know what department you need to talk with.


Thanks for replies, I have just recieved a new licence, with 3 extra points on that I no nothing about, I'm assuming its a mistake. They can't just put points on without me having any letters/involvement from courts/police.
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Chris750
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PostPosted: 10:16 - 03 Aug 2010    Post subject: Reply with quote

Big_Ham wrote:


I've tried numbers on there but will give emailing them a go.
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pa_broon74
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PostPosted: 10:45 - 03 Aug 2010    Post subject: Reply with quote

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Oxford
OX1 1RW

Apparently is the Oxford DVLA sub-office. I always go in to the local Edinburgh branch, assuming its not been closed down of course. You have to take a ticket and wait, but you do that on the phone anyway.

When you have them in the steely icey glare of a slightly manic looking stare, they tend to be more forth-coming with information.

https://www.dft.gov.uk/dvla/contactus/localoffices/findnear/england/oxford_local_office.aspx

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Chris750
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PostPosted: 12:03 - 03 Aug 2010    Post subject: Reply with quote

Another question, I have had previous criminal driving convictions.

If I apply for a job asking for clean driving licence. As long as I have no current points showing, does it matter about the previous convictions?
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iooi
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PostPosted: 12:10 - 03 Aug 2010    Post subject: Reply with quote

+1 to Pa_broon

But be aware the advice they give is not always correct....

I had to change to photo licence due to house move. So took all the stuff to our local ( 30 mins away) one. Asked if I need any further id to send off, as I had proof of old and new address as well as the old licence, and was told nope that will be fine...
Got a letter back saying not enough. So sent of a couple of bills etc as I did not have birth cert to hand....
Got anohter letter back saying need birth cert....
FFS cost me £10 to get a new one.... Such a farce just to renew a licence.
WTF you simply cannot get one straight away from the local offices when applying in person is a joke.
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multijoy
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PostPosted: 13:24 - 03 Aug 2010    Post subject: Reply with quote

Chris750 wrote:
Another question, I have had previous criminal driving convictions.

If I apply for a job asking for clean driving licence. As long as I have no current points showing, does it matter about the previous convictions?


Provided the convictions are spent, then no. (if you didn't do time for them, the points tend to stay for longer than the conviction).

However, this would not apply if the post was 'exempted from the rehabilitation of offenders act', in which case you would need to declare them. (If they're asking for a CRB disclosure, then it probably is exempted.)
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iooi
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PostPosted: 13:33 - 03 Aug 2010    Post subject: Reply with quote

Chris750 wrote:
Another question, I have had previous criminal driving convictions.

If I apply for a job asking for clean driving licence. As long as I have no current points showing, does it matter about the previous convictions?


Do you have to declare them on your own insurance.

Ins co's always seen to have longer timescales than the points etc staying on your licence.

So if you said you had a clean licence, but they didn't declare one of these and it then came out via a check, it could leave you in a very tricky position.
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multijoy
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PostPosted: 13:37 - 03 Aug 2010    Post subject: Reply with quote

From a previous post:

multijoy wrote:
I don't know if this is old news but I was doing some digging for something slightly related and came across this.

It's the case of an individual with a drink drive conviction. The endorsement remains for 11 years, but the conviction itself has become spent. The chap lost his case but the judge made some comments and the Financial Ombudsman went on to say that

Quote:
[..]By way of analogy, there seems no reason why a rehabilitated drink-driver, if he had evidence, would not have an equally strong case if he was refused insurance or was given less favourable terms and conditions than other policyholders, simply because of his spent conviction. If firms insist on asking questions about spent convictions, then they must effectively ignore the answers they receive. Otherwise, we are likely to consider they have breached their statutory duty.

Similarly, if a firm cancels the policy of a customer who has a spent conviction (but whose licence is still endorsed), simply because the customer did not disclose the endorsement, then we will uphold the customer’s complaint.



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iooi
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PostPosted: 17:52 - 03 Aug 2010    Post subject: Reply with quote

But while the person may win the FSA case and get their money/compensation the FSA cannot force the company to insure anyone.
That is soley upto the ins co if they wish to offer insurance and at what price they offer it at.

If you took the FSA 's words at face value, then in effect they are saying that everyone should pay the same price no matter what they have done in the past.

You could then go on to argue why is it someone living in a high theft risk area pay more than someone living in a low risk area....

Quote:
however, prospective employers asked to see his licence and they declined to take his job application further after seeing the endorsement.


Perhaps there were other things as well, but the fact that he had been convicted of DD, was the bit that pushed it to the point of sorry, but no job for you.

Quote:
action against the DVLA (Driver and Vehicle Licensing Agency) and the Secretary of State was brought under Article 8 of the Human Rights Act 1998, as he claimed ‘breach of his right to respect for his private life’. He sought to establish that because the endorsement remained on his licence beyond the rehabilitation period, it interfered with his private life (by preventing him from obtaining employment).


So which way is it...
Private life or obtaining employment.
I've heard of work life balance, but thats pushing it over the edge Laughing
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multijoy
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PostPosted: 18:32 - 03 Aug 2010    Post subject: Reply with quote

The ombudsman's view (not the FSA) appears to be that an endorsement, if linked to a spent conviction, need not be declared.

So, for example, I have a drink-drive conviction and get a 6 month prison sentence. This conviction, under the terms of the rehabilitation of offenders act, becomes spent after 7 years. However, the endorsement remains for 11.

The ombudsman is saying that after that 7 year period, neither the conviction nor the endorsement need be declared and have stated that they will uphold a complaint if an insurance company treated person A differently to person B solely on the basis of this now spent conviction, assuming all other things are equal, and that if they subsequently attempted to wriggle out of the contract because of an undeclared but spent endorsement, they would also find themselves on the wrong end of a sanction.

The difficulty is that an endorsement isn't a 'disability, prohibition or other penalty' within the meaning of the Act, and so isn't subject to the ROA in of itself, which does confuse matters, especially as it takes on that role and I think it's right that the ombudsman has taken the view that they have, given the way endorsements are viewed.

Chris750, however, asked whether he has to declare previous convictions despite having a now-clean license.

The answer there is no, provided those convictions have become spent, except when the post is exempted. The same applies for an application for insurance- if the convictions are spent, there is no requirement to declare them and, as mentioned, the ombudsman has decided that this applies to those endorsements if they remain.

I am so not a lawyer, you may want to check this before not declaring something to your insurance company!

As an aside, I think it would be interesting to see if someone could challenge a decision not to employ, if the decision was made solely on the basis of an endorsement for a now-spent conviction.

(Of course you're a daft sod if you actually give a reason for not employing someone!)
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