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| carlosthejack... |
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 carlosthejack... World Chat Champion

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| angryjonny |
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 angryjonny World Chat Champion

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| Pabbers |
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 Pabbers Scooby Slapper
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| james1988 |
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 james1988 World Chat Champion

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| angryjonny |
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 angryjonny World Chat Champion

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| james1988 |
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 james1988 World Chat Champion

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| carlosthejack... |
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 carlosthejack... World Chat Champion

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| fozzym |
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 fozzym Brolly Dolly

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| Visitor Q |
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 Visitor Q $25 whore

Joined: 30 Apr 2004 Karma :     
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 Posted: 20:36 - 06 May 2011 Post subject: |
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I keep being asked why I have no plans to return to England. This... this is why. ____________________ China traffic/travel bike vid - When I make a sweeping statement, please add the word 'statistically' in to the sentence before you bitch...
From September 2014 to January/February 2015 I will not be using any English, nor reading any. As such, I won't be on here. PM at will, but I won't be checking/posting unless in emergencies. Certainly not for the first couple of months. Please berate me savagely if I break that rule... |
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| Nexus Icon |
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 Nexus Icon World Chat Champion
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| colin1 |
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 colin1 Captain Safety
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| hmmmnz |
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 hmmmnz Super Spammer

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| dodgydog |
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 dodgydog World Chat Champion

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| Visitor Q |
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 Visitor Q $25 whore

Joined: 30 Apr 2004 Karma :     
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 Posted: 08:23 - 07 May 2011 Post subject: |
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Thailand is a shit tip that I'm well out of...Now I'm in Communist Vietnam.
Only old/fat/beta men pay for sex Colin. Even the dirty kind. Although I'll take a freeby if it's offered. You seem worryingly preoccupied on the subject, want some tips for upcoming visits?
Thailand had NO drugs, or at least none worth touching (Yaba -weak crystal meth and caffiene pills- were a tenner a go) in REAL Thailand... Islands don't count.
Vietnam and Cambodia however, it now appears, are very lax
The reason the OP reminded me about hating England is, well,it is a sickening mentality. We know YOU work, but our drivers deserve the weekend too (both days no less) so we don't run weekends... so please piss away a whole days holiday (often it bowls up at 8am and you could of just been a little late, or past 5 when you'd of been back) but. they. won't. narrow it down.
And the weak little sucklings just accept it. Every year it gets worse, the liberties get bigger and nobody cares as long as you saved 50p. ____________________ China traffic/travel bike vid - When I make a sweeping statement, please add the word 'statistically' in to the sentence before you bitch...
From September 2014 to January/February 2015 I will not be using any English, nor reading any. As such, I won't be on here. PM at will, but I won't be checking/posting unless in emergencies. Certainly not for the first couple of months. Please berate me savagely if I break that rule... |
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| Hetzer |
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 Hetzer Super Spammer

Joined: 19 Feb 2007 Karma :     
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 Posted: 09:29 - 07 May 2011 Post subject: |
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Try four days waiting for a delivery. Not so cut & dried as it sounds...
Dell 30" monitor with 3-year warranty. Notice a yellow line on boot up (two years old at this point, which was about two weeks ago), so I call it in to Dell. Girl (in India from the sound of her) informs me I'll get a replacement the following day and to expect an email to confirm.
Following day, by 2pm I still have received no email so I start to wonder if the delivery has gone awol too. I call them again, girl tells me there are no 30" monitors available and delivery will probably be on the weekend (conversation is thurs). I go out. In town I get a call from home, the courier is there. He refuses to un-plug the wonky monitor and leaves, taking replacement with him. I get back home, call Dell, arrange re-delivery for next day (fri).
Fri, monitor arrives at 12.30pm. I take one look and decide it's the wrong monitor, based upon the fact the girl told me I'd be having to remove the stand from mine and keep it as the replacement would be head-unit only (would have to be the exact same model in that case, right?) and that the replacement is clearly different anyway. Guy takes it away. I call Dell again and have a pop. Then go on the net and become an expert on Dell 30" monitors and realize the one I've just rejected was a brand-new this-year model. Mine is a 3008, my bro has a 3007 and the new one is a 3011. These are the only 30" monitors Dell has ever made. Ring Dell back, beg for rejected one to be sent back on monday.
Monday, nada. Ring Dell, "Delivery next day".
Tues, call from Dell at 3pm, blah blah blah, not coming today, tomorrow.
Wed, courier arrives 3pm, box is battered and filthy, we open it on the doorstep, 3007 model, damaged bezel, POS, 're-furbished' my ass. I ask courier to wait, call Dell, they advise me to accept swap and deal with replacement as new case, I refuse, they tell me that due to number of attempts they can no longer deal and I should contact original supplier directly.
Thurs, I call original supplier (Taran Microsystems) and get put through to Simon Ellis. Explain full story. Two hours later he calls back, "Sorted, you'll be getting a 3011".
Tues following week I get brand new 3011 model with 2yr 8m warranty on it (held stock, warranty active from jan 2011) from Dell courier.
Taran Microsystems, buy with confidence approved. Not that Dell were bad, just a clusterfuckup. ____________________ "There's the horizon! Ride hard, ride fast and cut down all who stand in your way!" |
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| Pabbers |
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 Pabbers Scooby Slapper
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| dodgydog |
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 dodgydog World Chat Champion

Joined: 10 Sep 2009 Karma :  
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 Posted: 10:20 - 07 May 2011 Post subject: |
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On the other side.
I got to a delivery Friday, within our 90 minute slot, no one home. Called the mobile number the customer had given, bloke answered.
Told me his wife had to go out, I'd have to wait for her to get back.
How long?
"As long as it fucking takes mate."
sorry Sir, I'll have to call customer services.
"call who you fucking want mate, but you'll have to wait till she gets back"
No, I don't think I will have to.
"what fucking choice have you got mate?"
well, I have the choice to stop listening to your abuse and move on to my next customer.
"fucking try it mate, I'll fucking sort you right out"
Goodbye Sir, and by the way, I'm not your mate.
He continued calling the rest of the day, but he didn't get his fucking tumble drier.
Dog ____________________ I know that you believe that you understood what you think I said, but I am not sure you realise that what you heard is not exactly what I meant |
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| Easter Bunny |
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 Easter Bunny World Chat Champion

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| WildGoose |
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 WildGoose White Van Man

Joined: 20 Mar 2002 Karma :  
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 Posted: 15:29 - 07 May 2011 Post subject: |
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| Quote: | He continued calling the rest of the day, but he didn't get his fucking tumble drier. |
Amen.
I'd have been out of there as soon as he said "as long as it fucking takes". Attitude works both ways.
Your story confirms the biggest problem with most of this, is that everyone thinks they are a) The most important customer in the world and b) The only one.
Of course if you try and say this to anybody, they will say but I should be treated like a) and b). That is the key to good customer service etc etc. A good company would take it seriously etc etc.
Fair enough in the 50's when there might have been one or two customers, but in the age where you can order everything online in a few seconds, expect it delivered tomorrow at a time of your choosing, and also the fact that we are all relatively wealthy/goods are relatively cheaper, everyone is at it.
I just buy white goods and big things in the models and ranges that are kept stocked, and available to be collected. It isn't worth my while wasting a days holiday waiting in for this crap. You can get most stuff in the back of a hatchback, except maybe a fridge freezer, sofa or mattress. In which case you call in a favour from somebody with a van. ____________________ So in other words, he stopped you for being flagrantly in posession of a motorcycle in direct contravention of the Hippies, Darkies and People Whose Face I Don't Like The Look of (Police Powers) Act. 1976 |
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| Smash |
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 Smash Scooby Slapper

Joined: 02 Apr 2011 Karma :     
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| carlosthejack... |
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 carlosthejack... World Chat Champion

Joined: 16 Aug 2010 Karma :  
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 Posted: 16:01 - 07 May 2011 Post subject: |
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| dodgydog wrote: | On the other side.
I got to a delivery Friday, within our 90 minute slot, no one home. Called the mobile number the customer had given, bloke answered.
Told me his wife had to go out, I'd have to wait for her to get back.
How long?
"As long as it fucking takes mate."
sorry Sir, I'll have to call customer services.
"call who you fucking want mate, but you'll have to wait till she gets back"
No, I don't think I will have to.
"what fucking choice have you got mate?"
well, I have the choice to stop listening to your abuse and move on to my next customer.
"fucking try it mate, I'll fucking sort you right out"
Goodbye Sir, and by the way, I'm not your mate.
He continued calling the rest of the day, but he didn't get his fucking tumble drier.
Dog |
Absolutely no need whatsoever. I waited all day and was mildly irked, but would never, ever have taken it out on the courier. No need at all. And I hope the tossers tumble drier (when he eventually got it) burned all his pants. Nobber... ____________________ Responsibility. It's a difficult reality for some. I'm running the 2014 Sheffield Half Marathon on behalf of Bluebell Wood Childrens Hospice. Please sponsor me, even if it's just a quid.
DonnyBrago: "I think you may be confusing rain and napalm..." Paulington: "It's not what you ride, it's how you ride it."
Current rides: '05 VFR800 VTEC, '57 Mondeo 1.8 TDCi #58LEGEND |
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| Hetzer |
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 Hetzer Super Spammer

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| dodgydog |
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 dodgydog World Chat Champion

Joined: 10 Sep 2009 Karma :  
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 Posted: 18:56 - 07 May 2011 Post subject: |
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| Smash wrote: | | dodgydog wrote: |
He continued calling the rest of the day, but he didn't get his fucking tumble drier.
Dog |
Don't blame you Dog. I spend a lot of my day dealing with people on the phones and just hang up if they become abusive. I don't care if people swear, I'm as big a potty mouth as the next dude, but I don't put up with being abused. I'll either hang up or suggest they conduct themselves with more decorum next time they call and THEN hang up, in the vain hope that the next time they call they might have got the message. It's probably not going to happen, but if everyone did it, these sorts of people might think twice about being such an arsehole in the future. |
Had it a few weeks ago too, arrived and the guy wanted us to take the washer to another address, strictly no go for that. Number one rule, deliver to the delivery addresss ONLY. Tried to explain and told him I would call customer services when he started calling us "awkward fucking jobsworths"
Washer went back on the van, he was a big bloke and tried to stop us, I advised him forcefully, not to try.
(what was that film? "you're a big bloke, but you're out of shape??.....Get Carter??)
Trouble is, I knew when customer services got the call, he would lie, blame us............he did. they told me I HAD to go back.
I advised customer services that I had been threatened and abused, and wouldn't be held responsible for any injuries to the customer if I had to defend myself. They dropped the matter, he didn't get his washer.
Dog ____________________ I know that you believe that you understood what you think I said, but I am not sure you realise that what you heard is not exactly what I meant |
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| Redoko |
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 Redoko World Chat Champion

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| SlimRick |
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 SlimRick World Chat Champion

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Old Thread Alert!
The last post was made 14 years, 232 days ago. Instead of replying here, would creating a new thread be more useful? |
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