Insurance - disgraceful service

Biker Alex · Nitrous Nuisance Joined: 18 Jun 2011 Karma :

I went to the bike dealers last month to pick up my bike, I signed for the bike and then rang bennetts up to insure it.

I had already been online and had got myself a reference number, it was for £200 Third party.

I rang up and the woman was painfully slow taking my reference number. she must have taken it 15 times and I am not exaggerating.
She got literally none of the letters correct :S

she kept saying -.. ok.. as if she got it then she starts asking me loads of other questions and then 10 minutes later saying the reference number didnt come up on the computer and then asking me again for it.

after 30 minutes it magically appeared on the computer and she carried on asking me stupid questions and getting loads more details wrong.

Then she said. ah here it is. £260 third party. By this time I was getting impatient. the dealer had been waiting for me for 45 minutes. i argued with her for a bit but didnt get any where

I just thought fine, since I am paying loads extra might as well see how much third party fire and theft is. turned out to be 280. so i went with that.

Then she began reading the entire contract. I was like.. You mentioned 31 times that I will be getting the contract in an email, I have been here an hour. Take my card details and let me go!!!

I have never had to do this before. When I bought my last bike the call lasted less than 5 minutes, ref number, card details.. thats it.

She refused to skip the contract shit. it lasted for 20 minutes.

just got my phone bill!!! I have plenty of minutes included but I always seem to forget these 0844 numbers charge you (Why?!! I pay for my minutes!!)

So thats another £15 down the drain thanks to these retards

Think I can get any of it back?

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

You can put in a complaint and see what shakes out. Likely a rattlesnake though.

This is exactly why I don't phone insurers any more to get policies. If I can't do it online, fuggadaboudit. My time is worth more than that.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

Hetzer · Super Spammer Joined: 19 Feb 2007 Karma :

"Hello, is that Bennets?"

"Yes. How may I help you?"

"I have a ref number for my online quote with you, £200."

"Let me find that for you...here it is, £260."

"No, it was for £200."

"I'm sorry but it's actually £260."

"Then go play go fcuk yourselves and lose my business, you snide scum."

Simples.
____________________
"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

P. · Red Rocket Joined: 14 Feb 2008 Karma :

Ring this number next time...

02476 497 655

Dr. Quack · Could Be A Chat Bot Joined: 17 Mar 2011 Karma :

Unlucky!, Nature of the beast.
I think you may have come across a trainee.

I always use bike insurer as a compare site, they always come up with the best prices, then just google the broker to get their own number. https://quotes.thebikeinsurer.co.uk/quote/

I just let them run through the inventory, they are normally as quick as poss because they really want to get to the next quote to earn more commission.

Marmalade · World Chat Champion Joined: 28 Apr 2009 Karma :

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

bennell09 · Renault 5 Driver Joined: 12 May 2011 Karma :

ive recently had a bad experiance with bennetts. 3days after i got insured i read the email which says i must send my pnc and cbt certificate. i rang bennetts up just to conferm this and the awnser i got was " we only need your pnc" ok..later that day i sent it out first class thinking that will be the end of it. 2 week later i get a letter saying " notice of policy cancelation"... WTF. i rang them stright away demanding for a reason, they said it was because i hadnt sent my cbt certificate in. i told them i was told not to send it in and the questiond that and put me on hold. 5mins later the guy came back and said "im sorry for any inconvinience but you shouldnt of been told not to send it in because we need it" so i said well... then he put me on hold again to speak to his manager. thery came back with; " sorry but youll have to open another policy because this one has already been cancelled" GREAT! i did another policy online then rang them back up to make sure my direct debit for my old policy was cancelled. i was re-assured that no money would be taken out and that they would send me a cheque for £30 for being messed around. the day after hay presto they took £32.05 direct debit for my old policy and £70 deposit for my new policy. i rang them up to go mad and basically was told i was mis fed info again. they spoke to there manager again who told them to give me the money back in a refund. this happened on the 24th of aug and im still yet to recieve my cheque or my refund and now there asking me to send them my pnc and cbt certificate ..jokers

J0Al1 · World Chat Champion Joined: 25 Nov 2006 Karma :

Bennets have an appalling cancellation agreement as I recently found out!

J0Al1 · World Chat Champion Joined: 25 Nov 2006 Karma :

Plus.. called them twice to send proof of a transaction and they failed to send it both times!

Need my proof of no claim now... fingers crossed they send it.

Ref below....Chap on phone was very nice and cheery..

The Artist · Super Spammer Joined: 06 Jan 2008 Karma :

There aren't many times you would call up and prefer to speak to an automated voice system rather than an actual person. Laughing

The Disapproving Brit · World Chat Champion Joined: 10 Sep 2008 Karma :

Nick__C · World Chat Champion Joined: 06 Oct 2008 Karma :

Should've hung up and rang back..
Next time ring them and ask them to ring back Mr. Green

____________________
'02 GS 500.

V2 · Nearly there... Joined: 06 Feb 2006 Karma :

Bennetts are poo, and just as a warning they will try to auto renew your policy for you under the guise of being 'helpful' (Its all in their small print apparently) more than likely this will be at a higher price than you paid this year, get away from them as fast as you can and dont ever go back! Laughing

I managed to get my full premium refunded from them but only after a lot of hassle plus reporting them to my card company for fraudulent use of my card!

Liono · Spanner Monkey Joined: 22 Jul 2004 Karma :

pepperami · Super Spammer Joined: 17 Jan 2010 Karma :

My Kawasaki was off the road for 2 years as while back and when I wanted to get it back on the road I made the mistake of going to Bennets.
when my policy was due for renewal I called them and they gave me a new quote that was 30% higher than last years?
When I questioned them about this I was told that "that`s the price if you want to insure with us"
Needless to say I no longer insure my bikes (3) with them, so they have lost three possible sources of revenue due to their poor business practises.
Carol nash were not very helpful when I wanted to insure a bike that I did not own (yes yes it`s legal) and the operator insinuated that maybe I was up to some form of crooked activity.
Funny thing is they wont get any business from me either!
____________________
I am the sum total of my own existence, what went before makes me who I am now!