Courier/Delivery Companies, Tell Me More.

[Suntan Sid]

Who can tell me how the big couriers, DHL, UPS, Fedex etc. operate.
If I order something from say the UK, the package, eventually arrives in Cyprus, however none of these companies will deliver to the door. The modus operandi here is, they ring you and tell you to come to the depot to collect your parcel.
It’s not as if I’m a huge distance away from the depot, 12 miles to be precise.
Is this normal procedure or is the whole of Cyprus being right royally ripped off?
A quick Google would suggest that the major couriers are franchised, which confirms my suspicion that local, lazy arsed, couriers are subcontracted to make deliveries but CBA and are making a small fortune by ringing around and getting people to collect their own packages.
Are these franchises breaking their terms and conditions by not delivering to the door?
More importantly, am I being ripped off?
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"Everybody needs money, that's why they call it money!"

[Im-a-Ridah]

All packages I've had here (England) get delivered to the door, though if we miss the delivery we might have to collect.

[Suntan Sid]

[Rogerborg]

Unfortunately, their contract is with the sender, not you. They can happily ignore you, since you're not the one that they'd have to refund if they failed to complete the contract. Get the sender to chase them up.
____________________
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[Suntan Sid]

[Conon]

They're taking the piss. But all you can do is refuse to go pick up the parcel, and wait and see if they deliver it.

Do the big multi-nationals have depots in Cyprus? I've worked with UPS and DHL so have a fair idea of how things should work here, but in your situation, much will depend on whether or not the final leg of the journey is sub-contracted to a local courier.

[daemonoid]

I have some experience with this, essentially the fulfilment can be handled by a different entity once it crosses international borders. All is specified in the T&Cs so if that's the standard for Cyprus then that's what you get...

Why do I know this? I am part of a start-up delivery company www.bypost.com that brokers parcel companies to collect from your door and deliver wherever you want. So, if you ever need anything delivered then go there It's cheaper than the prices you can get as an individual and you still get a big name courier doing the delivery.
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@thomasgarrard | www.straitjkt.com | www.racingseven.com

[Suntan Sid]

[Suntan Sid]

[Conon]

Seems like the DHL depot in Cyprus isn't a DHL depot at all, despite being decked out in DHL colours and logos. Its actually operated by a " service partner". Operates along much the same lines as any franchise operation would, ie under licence from DHL.
You would have to know what the terms of their licence agreement were, but I'd be surprised if DHL encourages them to have the customer come to the depot.
If the same scenario were to operate in this country, (which it does) DHL would be paying the service partner somewhere in the region of £2.50 for delivering a parcel. If the customer comes to the depot to collect, costs are significantly lower than they would be otherwise.

[iooi]

DHL

[Rogerborg]

I understand exactly what you're saying, but their contract to deliver to your door isn't with you, so you'll have to get the sender to ask why they're welching.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Conon]

[sickpup]

[Rogerborg]

[Conon]