Returning faulty heated grips

Fifteen15 · World Chat Champion Joined: 25 Apr 2011 Karma :

Bought these heated grips on 17 December and fitted them about a week ago. I tested them and they worked, albeit the left grip was heating up a lot slower than the right grip. I thought it would just take longer to heat up, and not wanting to flatten my battery I disconnected them and fitted them. The next day when I went out on the bike, the right grip was warming my hand up nicely, but the left grip was only just slightly warm, so I couldn't even feel it through my gloves.

A few days ago I e-mailed Jsaccessories asking whether I would be eligble for a refund or replacement but they haven't e-mailed me back.

The grips have been cut back so they're not in their original condition. Would I still be eligble for a refund or replacement?

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"Pain is weakness leaving the body, and blood makes the grass grow faster...but I'll wear my gear anyway"

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

andy_uk · World Chat Champion Joined: 13 Aug 2011 Karma :

As they're faulty (not fit for purpose) then yes you should be eligible for a replacement at least.
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Aprilia Classic 125, GS500E, ER5-A1, ER5-C4, ER6 & an XJ6 project frame...

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

You bought them through eBay? Then kick off a dispute, that should be your first resort, no matter what the seller asks you to do. If you do anything else then you're liable to just be ignored, as you've found.

Don't go into too much detail, don't mention that you've cut them back, just describe the left grip as non-functional. And don't fret about it, it's their choice to carry joke-name brands, they have to expect a few of them to be "boomerang grips" (they keep coming back...)
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

Fifteen15 · World Chat Champion Joined: 25 Apr 2011 Karma :

t121anf · World Chat Champion Joined: 23 Feb 2007 Karma :

can't you test the control unit by pluggin the right in the left and seeing if it heats up?

J4mes · World Chat Champion Joined: 18 Mar 2011 Karma :

why did you continue to cut them to fit if they weren't working properly anyway Confused

I'd reply to the email with " I'm not an electronics expert, I don't know what the fault is, I want refund/replacement/sammich" or whatever.

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