Laptop and Wifi problems

[Marcg868]

Got a new Laptop and i cant get the bloody thing connected to the internet through wireless. The laptop can see my bt hub thing and i type the password in and it connects but says no internet access. Every other wireless device is fine tho.
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JACK, MISS YOU LOADS YOU LEGEND.

[Seb]

More details on the laptop would help.

In the mean time:

Double check the password to be sure, completely delete the network profile in manage wireless networks and re enter the password, maybe even try using the WPS button if your home hub has it.

Is DHCP up? Is the laptop getting assigned a local ip address? And if so, what is it?

Is the wireless card made by Atheros? Check in device manager to find out. Atheros drivershave had a flakey WPA2 implementation for a long long time, it'll play ball with some routers, but a few higher end models won't have anything to do with it. Either updating to the latest drivers or simply switching to WPA1 will cure this.
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2010 Triumph 1050 Sprint ST

[Marcg868]

[mad4it028]

had that with my compaq on mine it was a little wire unplugged from the wifi areal just undone the flap underneath and re plugged it in
mine before i did that would only connect to internet if i was on top of the roughter hth
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[andy_uk]

Does the router block new connections unless authorised?
I'm not au fait with the BT routers, but I know some routers default to this setting.
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Aprilia Classic 125, GS500E, ER5-A1, ER5-C4, ER6 & an XJ6 project frame...

[el_oso]

if it says limited access then security is not a problem.

are there any other devices on this network? i.e. do you have a desktop computer/another laptop?

does the wired connection work?

can you get to the router admin page? 192.168.1.254 for the BT home hub? if you can login to the router go to advanced setings and reset the DHCP list

if all else fails and you haven't really messed with the settings on the home hub, just do a full factory reset (usually there is hard reset button the router that you must push with a pin and hold down for a few seconds)
in fairness this is probably the quickest way to solve any issues without tearing your hair out
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Duke 390
Previous: '05 XR125L | '96 XJ600S Diversion |'05 Suzuki GSXR1000 | '05 Honda CBR125-R | '97 YZF 600R Thundercat | '11 Honda CBR250
Car: Jeep Wrangler 4.0L

[Marcg868]

There is my desktop which has a wired connection to the router, girlfriends laptop which is wireless, and two Iphones.

All other devices including any mates who come round and have a laptop or iphone/android etc connect straight away to the router once the password is put in on their device.
____________________
JACK, MISS YOU LOADS YOU LEGEND.

[Seb]

[duhawkz]

What do you get If you do ipconfig /all from the command prompt
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"The guy is a worthless cunt and I honestly believe I would be a slightly happier person if he died." - Chris-Red

[Ingah]

It's either:
1. Further away from the router than the other devices (i.e. a signal problem). Test for this by sticking the new laptop right next to the router and trying again. If this works, let us know.

Or
2. A settings / driver issue on the laptop (with what you've described my money is on this one).
Recommend you
a. Plug it into the router via ethernet cable and look for an updated version of the driver for the wireless card (if clueless, check for Windows updates, it'll be in the optional updates if you're lucky). Particularly relevant for Atheros wireless cards, as explained above.
b. Then delete the wireless network from the list (on Win 7 its Control Panel > Network and Internet > Network and Sharing Centre > Manage wireless networks - and then right click on the network name in there and click 'Remove' and then 'Yes').
c. Then start setting up the network again and ensure you get the password right.
d. You'll hopefully be online by now. If you're not, then you need to go back to the Network and Sharing Centre, then go into 'Change adapter settings'. In here you will see a "Wireless Network Connection". Right click on that writing, and then left click on 'Status'. Then click on 'Details'. And then give us all the information in that little window (specifically, we need the IPv4 address, the default gateway, and the DNS servers but if in doubt just give us the lot via screenshot, and we can help you further). This is the same sort of information as is available via the ipconfig command others have already mentioned, but it is easier for you to pick out those relevant details for us.

Good luck
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-- Ingah

[Marcg868]

[Marcg868]

[Seb]

It said that whilst it was connected to your Home hub? Or your neighbours, what you've stated there means that as far as the router is concerned, the laptop is connected, is it still getting booted and switching over to the open wireless nearby?

Is the laptop actually new? It's not a home access model by any chance is it?

When you say no joy in connecting to the internet, what is actually saying you are not on the net, Internet explorer? Network and sharing centre? What's the error message actually say?
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2010 Triumph 1050 Sprint ST

[J.M.]

If you run:

[Marcg868]

[duhawkz]

Have you got a firewall or any internet security software running on the laptop?
An if you have, have you tried disabling it?
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"The guy is a worthless cunt and I honestly believe I would be a slightly happier person if he died." - Chris-Red

[Ingah]

[bazza]

Have you tried turning it off and back on?
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[Marcg868]

Updated the driver and restarted the laptop and now its connected with full internet access.

Thanks for the advice and glad its finally working.
____________________
JACK, MISS YOU LOADS YOU LEGEND.

[Ingah]