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What happened to the old carole nash?

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Marmalade
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PostPosted: 10:56 - 09 Jul 2012    Post subject: What happened to the old carole nash? Reply with quote

In my second year with carole nash insurance.

last year I started the policy with one bike, added a further 3 at a cost of ~£30 each (admin fee i assume)

This year....
I just bought a NTV650, booked in for mot today so phone to take off a ST1100 Pan European from cover and add a NTV650.

Simple, but how much?



£439

Why I ask? Because it's a courier policy is what i'm told.
So what about adding several bikes last year to my courier policy?

I only paid £430 for the whole policy with 3x pan euros and a 250 scoot on it a couple of months back.

I've left it an hour and called back, spoken to someone sounding more helpful and waiting on a verdict.

Looking like I may be selling an mot ready NTV650 shortly unless they sort their act out.
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Snorty
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PostPosted: 11:05 - 09 Jul 2012    Post subject: Reply with quote

Went with Carole Nash as my first insurer, they were the best priced.

£300 turned into £450 which I bartered down to £350. Then when I got the 600 (2 years NCB and 2 years older) - £700!

Went with Swinton - £500.
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Rogerborg
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PostPosted: 11:29 - 09 Jul 2012    Post subject: Reply with quote

There can't be that many underwriters who'll touch courier policies though, so ultimately, they'll just laugh and wish you good luck getting it cheaper elsewhere. Sad
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Redoko
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PostPosted: 11:35 - 09 Jul 2012    Post subject: Reply with quote

Funnily enough I was actually wondering about courier policies the other day.
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Marmalade
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PostPosted: 12:20 - 09 Jul 2012    Post subject: Reply with quote

Carole nash WERE the least hassle. not the cheapest but being able to add multiple bikes for £30-£35 a go made it a good option.

If they have now dumped this idea then at renewal they can stick it up their arse and i'll just go with the cheapest.

Taking out the policy originally took about 20 mins. so far we're 24hrs into changing a bike. Evil or Very Mad

And I've now missed my booked mot slot
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Mr Calendar



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PostPosted: 13:35 - 09 Jul 2012    Post subject: Reply with quote

Marmalade wrote:
...I've now missed my booked mot slot

Hindsight is wonderful and don't take this the wrong way but....


...couldn't you have put it on one of those day insurance things. I recall I had to do that with the lad's bike to take it to an MOT so he could then get it taxed and on the road. IIRC about £20.

Maybe worth thinking about as an option should the need arise in the future.

Interested if you get this sorted. I recall when my insurance was with Carole Nash come renewal time you always had to go back to them with a lower quote which they'd match or beat. FWIW due to the age of the bikes I run I'm now with Footman James.*

Thumbs Up


Not that this means much as they're all just brokers/intermediaries.
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Marmalade
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PostPosted: 13:45 - 09 Jul 2012    Post subject: Reply with quote

map wrote:
Marmalade wrote:
...I've now missed my booked mot slot

Hindsight is wonderful and don't take this the wrong way but..


I know what you are saying but the previous 3/4 bikes i added were all done and docs emailed to me within 15 mins or so. I had no reason to assume they would take a day and a half and £400+ to sort it out this time.

Didn't feel spending £20 to get a day cover when £30 should see it added to the annual policy was value for money although after the first call this morning it did cross my mind.

Made another call, 3 hours since last one. Been promised a solution within an hour. She does seem to mean it. hope I've found a good one this time.
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UnspeedySam
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PostPosted: 15:39 - 09 Jul 2012    Post subject: Reply with quote

I went with carole nash this time around. I recently took off my Bros and added the TRX for £65, which pretty reasonable. I guess it entirely depends on who the underwriter is for your policy. There is a limit to what a broker can do.
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Walloper
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PostPosted: 17:41 - 09 Jul 2012    Post subject: Reply with quote

Och no... Not another, We hate '****** Insurance Pricks' thread?

Laughing
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Marmalade
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PostPosted: 17:53 - 09 Jul 2012    Post subject: Reply with quote

It's not another we hate insurance thread.

I've up to now been happy with carole nash, the price overall is good, staff are friendly and seem to know whats on.

It's just yesterday and today it seems they've gone to shit and a simple bike change has confused them somehow.
Maybe it's their 'wrong week'.

They are still better than some of the previous monkeys I've been insured with, although he didn't email the docs as promised but we're getting there slowly.

On a side note, if anyone from carol nash does read this. WHY do i have to run through occupation, mobile, home number , email etc every single time I call AND if i don't have my reference number number with me you find my details using my postcode, then run through security questions which includes 'what is your postcode?' minor stuff but still a niggle.

Forgot to add, had a call at 4pm to say they policy has been amended to add the NTV and remove ST1100. £32.50 Thumbs Up
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Walloper
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PostPosted: 18:10 - 09 Jul 2012    Post subject: Reply with quote

Marmalade wrote:
It's not another we hate insurance thread.

I've up to now been happy with carole nash, the price overall is good, staff are friendly and seem to know whats on.

It's just yesterday and today it seems they've gone to shit and a simple bike change has confused them somehow.
Maybe it's their 'wrong week'.

They are still better than some of the previous monkeys I've been insured with, although he didn't email the docs as promised but we're getting there slowly.

On a side note, if anyone from carol nash does read this. WHY do i have to run through occupation, mobile, home number , email etc every single time I call AND if i don't have my reference number number with me you find my details using my postcode, then run through security questions which includes 'what is your postcode?' minor stuff but still a niggle.

Forgot to add, had a call at 4pm to say they policy has been amended to add the NTV and remove ST1100. £32.50 Thumbs Up


They wanted £+600 to insure me on my S1000RR the silly Faggots...
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UnspeedySam
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PostPosted: 22:26 - 09 Jul 2012    Post subject: Reply with quote

Marmalade wrote:
Forgot to add, had a call at 4pm to say they policy has been amended to add the NTV and remove ST1100. £32.50 Thumbs Up


Glad you got there in the end at least...
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Dilyan
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PostPosted: 22:41 - 09 Jul 2012    Post subject: Reply with quote

Walloper wrote:
They wanted £+600 to insure me on my S1000RR the silly Faggots...


Quoted me 3600+ for a ZZR1400, 27years, 1 NCB, so zip it Laughing

Anyhoo, I've always been happy with Carole Nash; and since I generally like you (lots of good advice from you) I am glad it worked out well in the end Smile
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Walloper
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PostPosted: 18:08 - 11 Jul 2012    Post subject: Reply with quote

Dilyan wrote:
Walloper wrote:
They wanted £+600 to insure me on my S1000RR the silly Faggots...


Quoted me 3600+ for a ZZR1400, 27years, 1 NCB, so zip it Laughing

Anyhoo, I've always been happy with Carole Nash; and since I generally like you (lots of good advice from you) I am glad it worked out well in the end Smile


I act-you-ali was quoted 99,999 by a few edjits for the first year on the S
so zip it yersel...

Laughing

3600 for the Z is worth it but..
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Marmalade
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PostPosted: 07:57 - 23 Aug 2012    Post subject: Reply with quote

They are definitely out to piss me off.

Got pulled in south Wales yesterday evening.

No insurance sir, we'll have to detain you for ages while we piss about checking as despite having the docs on your phone (no paper ones as above) we don't believe you.

Hopefully Carole Nash will actually put it on the MID at some point in the near future. Rolling Eyes
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Rogerborg
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PostPosted: 09:11 - 23 Aug 2012    Post subject: Reply with quote

Bad show all round. Sad

Marmalade wrote:
we'll have to detain you for ages while we piss about checking as despite having the docs on your phone (no paper ones as above) we don't believe you.


If you fancy chasing that up:

The Motor Vehicles (Electronic Communication of Certificates of Insurance) Order 2010

MV(ECCI)O 2010 6 wrote:

(2B) In the case of a certificate transmitted to a person as described in section 147(1A)(a) of this Act, the person is to be treated for the purposes of this section as producing the relevant certificate of insurance if—
(a)using electronic equipment provided by him or made available to him by the constable or examiner, he provides the constable or examiner with electronic access to a copy of the certificate


See also Pryor vs CC of GMP. The certificate is definitive, not the MID or even what they're told when they contact an insurer.

Their (dis)belief was unreasonable, and ignorance of the law is no excuse. Tut Tut
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Marmalade
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PostPosted: 09:19 - 23 Aug 2012    Post subject: Reply with quote

Thank you sir.

Wish I'd known that yesterday. Showed the policy, in full as a pdf on my phone and they still just kept on hold to carole nash.

I was a little concerned if it happened at 6pm and they couldn't get clarification if they would impound the bike.

Saved that law file as a pdf and got that on phone now too.

Seen the doc, can I go now?
No!?
Read the law occifer Middle Finger
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Mr Calendar



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PostPosted: 09:23 - 23 Aug 2012    Post subject: Reply with quote

Marmalade wrote:
...No insurance sir, we'll have to detain you for ages while we piss about checking as despite having the docs on your phone (no paper ones as above) we don't believe you...

As I understand it there is an amendment to the Road Traffic Act 1988 for exactly this event.
I know it seems radical and surprising that the governemnt amends the law to bring it at least into the 20th century if not the 21st.
The fact the police are ignoring it appears an issue. Why aren't the police following the law?

See The Motor Vehicles (Electronic Communication of Certificates) Order 2010
Parliament wrote:
This order may be cited as the Motor Vehicles (Electronic Communication of Certificates of Insurance) Order 2010 and shall come into force on 30th April 2010.

As amendments to the RTA, Section 6 states...
Section 6 wrote:
Power of constables and vehicle examiners to require production of evidence of insurance
6. In section 165 (power of constables to obtain names and addresses of drivers and others, and to require production of evidence of insurance or security and test certificates), after subsection (2), insert—

“(2A) Subsections (2B) and (2C) below apply where a certificate of insurance is treated as having been delivered to a person under section 147(1) of this Act by virtue of section 147(1A) of this Act.

(2B) In the case of a certificate transmitted to a person as described in section 147(1A)(a) of this Act, the person is to be treated for the purposes of this section as producing the relevant certificate of insurance if—
(a)using electronic equipment provided by him or made available to him by the constable or examiner, he provides the constable or examiner with electronic access to a copy of the certificate, or
(b)he produces a legible printed copy of the certificate.

(2C) In the case of a certificate made available to a person as described in section 147(1A)(b) of this Act, the person is to be treated for the purposes of this section as producing the relevant certificate of insurance if—
(a)using electronic equipment provided by him or made available to him by the constable or examiner, he provides the constable or examiner with electronic access on the website in question to a copy of the certificate, or
(b)he produces a legible printed copy of the certificate.

(2D) Nothing in subsection (2B) or (2C) above requires a constable or examiner to provide a person with electronic equipment for the purpose of compliance with a requirement imposed on the person by this section.”.

So you have an electronic copy of the certificate, you show it to the police and that should be treated the same as showing them a paper version (although the paper one would have to be an original Rolling Eyes ).
Appears the police do not recognise the new legislation.

<damn beaten to the punch by my slow cut and paste skills Very Happy>
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Walloper
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PostPosted: 10:30 - 23 Aug 2012    Post subject: Reply with quote

map wrote:
As I understand it there is an amendment to the Road Traffic Act 1988 for exactly this event.

The fact the police are ignoring it appears an issue. Why aren't the police following the law?



Because.... all the slooow children at our school who didn't do as well as the 'main stream' kids leave school and end up on the dole, humphing bricks/mixing cement or joining the police force.

The police recruitment procedure allows anyone fick enough to join.

The fact that they do not actually study the law/s they are paid to uphold seems irrelevant as they normally lord it over civilians by over stepping their authority anyway i.e. make up their own personal interpretations, or 'You look crooked son, ergo you are fackin' nicked.'

***This thread needs***

1) A complaint (in writing) to the Chief Truncheoneer at your local nick or the Snake's nest the offending occifer works out of.

2) Then escalate to your MP for good measure.

3) And cc your insurers.
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Marmalade
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PostPosted: 10:48 - 23 Aug 2012    Post subject: Reply with quote

Come on then.

Who is good at getting the relevant facts down in a letter that i can email off?

I make myself sound (in my mind) like a ranting idiot when I do it myself.

It was 16:45 ish on 22/8 at B4591, Chartist Drive, Rogerstone

https://goo.gl/maps/RxQJL
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Mr Calendar



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PostPosted: 11:56 - 23 Aug 2012    Post subject: Reply with quote

Quick question for clarification, did you get the collar numbers of the officers involved?

IIRC you have to first complain against the officers and then unless they actually kill someone it'll be no more than a shrug of the shoulders. Even if they kill someone it'll probably just be a smack on the wrist. We are talking traffic cops so they are like gods you understand Rolling Eyes

I think you can complain directly about the chief constable but that has to be done via the IPCC and then the rules and grounds for complaining are very rigid and narrow.

You may have an issue though as ignoring the amendments to the RTA may be classed as a policy and
IPCC site wrote:
...Complaints about the overall policies and procedures of a police force (often referred to as ‘direction and control’ issues) rather than the behaviour or conduct of a police officer or member of police staff do not fall within the remit of the IPCC. Examples include things like complaints about the number of police officers assigned to your area, or complaints about the way a police force prioritises investigations. These types of complaint should always be made direct to the police force concerned....
...and if you do that I suspect the response will be, it's our policy, we are the police, sod off (whilst obviously and conveniently ignoring the fact they therefore appear to be above the law).
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Last edited by map on 12:05 - 23 Aug 2012; edited 1 time in total
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bikertomm
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PostPosted: 12:00 - 23 Aug 2012    Post subject: Reply with quote

Someone needs to do that lairy b!tch up the gary.
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Marmalade
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PostPosted: 12:02 - 23 Aug 2012    Post subject: Reply with quote

I was thinking more along the lines of saying how disappoint I am at their lack of compliance with the updated law and still detaining me for an inappropriate amount of time despite showing the officers legally acceptable documentation as to my insurance cover.

Plus that they should advise their officers on this law as it is such commonplace that people are pulled up for no insurance and the risk of them not knowing can wrongly result in loss of use of a perfectly road legal vehicle with no recompense to the deprived person due to officers not knowing the law.
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Rogerborg
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PostPosted: 12:04 - 23 Aug 2012    Post subject: Reply with quote

(Need some [editorial] work)

[email protected]

Dear [PSD goons],

I write to inform you that I was unreasonably and in my opinion unlawfully detained by two South Wales Police officers.

The incident occurred around 16:45 on 22/8/012 on the B4591, Chartist Drive, Rogerstone while I was riding my blah blah motorcycle registration number [FUK P1G5]. [One|Two] uniformed constable(s) directed me to stop and then informed me that my vehicle was not showing as being registered on the Motor Insurance Database.

I [was|was not] issued the required warning that unless I provided evidence that the vehicle was insured then it would be seized. (Road Traffic Act 1988 Section 165A (6) (a)).

I immediately showed the constable(s) my valid certificate of insurance on electronic equipment provided by myself, fully satisfying Road Traffic Act 1988 Section 165 (2B).

However, the constable(s) chose not to believe the validity of the certificate. They gave no grounds for this decision. Instead, they spent some considerable time telephoning my insurers to ask if the vehicle was insured. This prevented me from going about my lawful business. Their actions were unnecessary, unreasonable and wrong.

Having provided the required certificate in a proscribed form, the constable(s) had no grounds to proceed any further. Even had they been unable to contact my insurer, or even had my insurer told them (in error) that the vehicle was not insured, it would have been wrong, and actionably so, for them to have seized it.

I draw your attention to Road Traffic Act 1988 165A (3) (b), "(b)the person fails to produce such evidence [of insurance], and".

This issue has been settled in the Court of Appeal, by Pryor v The Chief Constable of Greater Manchester Police[1] in which it was held that:

"Thus condition 165A(3)(b) was not satisfied. [The driver] did not fail to produce what was required. The police constables' belief, misled as they may have been by some person within [the insurer] that [the driver was not insured] was flatly contradicted by the plain words of the certificate: the police constable's belief, no doubt honestly held, that the certificate did not mean what it said is neither here nor there. Having failed to satisfy condition (3)(b) of section 165A , we simply do not get to section 165A(c) [...] It all seems to me as plain as a pikestaff. The police have failed to establish grounds for their seizure of the Honda. The defendant has in those circumstances wrongly interfered with the claimant's goods. The appeal must be allowed and judgment entered for the claimant with damages to be assessed."

While I accept that the constable(s) acted in good faith based on their understanding of the law, their understanding is wrong or out of date, and ignorance is not an excuse.

I would like to be assured that the constable(s) in question are given words of advice and South Wales Police policy and training is updated to comply with the relevant statute and case law.

Yours irately,
Marmalade.


[1]
Mr David Ashley Pryor v The Chief Constable of Greater Manchester Police
Case No: B2/2010/2057
Court of Appeal (Civil Division)
30 June 2011
[2011] EWCA Civ 749
2011 WL 933890
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LordShaftesbu...
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PostPosted: 14:00 - 23 Aug 2012    Post subject: Reply with quote

Rogerborg wrote:
Having provided the required certificate in a proscribed form,

According to Shakespeare, that should be 'prescribed'. Wink
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