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Helmets on forecourts. Update: they are allowed at BP

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J.M.
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PostPosted: 14:35 - 08 Oct 2012    Post subject: Reply with quote
thepuma wrote:
So, what do the cagers do to avoid getting soaked whilst paying at said kiosk? Confused


Usually sit inside of their car, opening their window to pay.
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thepuma
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PostPosted: 14:38 - 08 Oct 2012    Post subject: Reply with quote
J.M. wrote:
thepuma wrote:
So, what do the cagers do to avoid getting soaked whilst paying at said kiosk? Confused


Usually sit inside of their car, opening their window to pay.


I've obviously not lived....I've never seen a petrol station where you fill up and then drive up to the kiosk to pay..
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Walloper
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PostPosted: 14:42 - 08 Oct 2012    Post subject: Reply with quote
thepuma wrote:
I've obviously not lived....I've never seen a petrol station where you fill up and then drive up to the kiosk to pay..


Asda have a few like that.

It's more civilised than simply walking in.

It means they don't need to maintain one of those shops/toilets places where fat lazy taxi drivers congregate.
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J.M.
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PostPosted: 14:47 - 08 Oct 2012    Post subject: Reply with quote
thepuma wrote:
I've obviously not lived....I've never seen a petrol station where you fill up and then drive up to the kiosk to pay..


It is a strange concept the first time you use it. Laughing
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Rogerborg
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PostPosted: 15:11 - 08 Oct 2012    Post subject: Reply with quote
J.M. wrote:
thepuma wrote:
I've obviously not lived....I've never seen a petrol station where you fill up and then drive up to the kiosk to pay..

It is a strange concept the first time you use it. Laughing

On the face of it, a drive-through filling station makes perfect sense, since 100% of your customers will be equipped to use it.

Seems strange that they'd give up the profit on selling late night cat food and fags though - presumably they're gouging you on the fuel prices.
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ScaredyCat
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PostPosted: 17:07 - 08 Oct 2012    Post subject: Reply with quote
Rogerborg wrote:

Seems strange that they'd give up the profit on selling late night cat food and fags though - presumably they're gouging you on the fuel prices.


Why would they need a shop? There's generally a big fat supermarket 30 foot away.


Andy
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Walloper
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PostPosted: 17:13 - 08 Oct 2012    Post subject: Reply with quote
ScaredyCat wrote:
Rogerborg wrote:

Seems strange that they'd give up the profit on selling late night cat food and fags though - presumably they're gouging you on the fuel prices.


Why would they need a shop? There's generally a big fat supermarket 30 foot away.


Andy


I think it was meant as eyeronny.

Or are you being ironic??
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MG
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PostPosted: 17:14 - 08 Oct 2012    Post subject: Reply with quote
Agreed ASDA seems to have a few, and their fuel always seems to be the cheapest too. Maybe the profit on garage sweeties isn't as good as we think...
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thx1138
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PostPosted: 17:15 - 08 Oct 2012    Post subject: Reply with quote
map wrote:
As I seem to say regularly with these type of threads the taking your helmet off for security reasons is a little pointless if you're wearing a balaclava. Not that unusual on a motorbike and it's that time of year too.

https://store.planet-knox.com/uploads/20090520102947618191_normal.jpg

As said above if I've taken the time to tuck everything in correctly with different layers and get the glasses so they don't dig in then I'm a bit miffed to have to do it all over again.


this happened to me at Fleet serivces on the M3. I had a balaclava like that, and a neoprene face mask on. They wouldn't turn the pump on until I took my crash helmet off, and then didn't mention anything about my face mask and balacalava when I paid for my petrol. Was a pain, cos it was a cold night, and I had over gloves on that I had to get off to feel enough to remove my helmet.

It rarely happens to me, if it does, I tend not to go back there. Though I've been back to that one since, and never been asked to remove my crash helmet off. Too tired and world weary to bother complaining.
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Walloper
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PostPosted: 17:18 - 08 Oct 2012    Post subject: Reply with quote
thx1138 wrote:
this happened to me at Fleet serivces on the M3. I had a balaclava like that, and a neoprene face mask on. They wouldn't turn the pump on until I took my crash helmet off, and then didn't mention anything about my face mask and balacalava when I paid for my petrol. Was a pain, cos it was a cold night, and I had over gloves on that I had to get off to feel enough to remove my helmet.

It rarely happens to me, if it does, I tend not to go back there. Though I've been back to that one since, and never been asked to remove my crash helmet off. Too tired and world weary to bother complaining.


Wut? You relented and went back?

I would have push the dead horse past their forecourt to the one down the road.

It's the bloody principle... Init!
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thx1138
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PostPosted: 17:23 - 08 Oct 2012    Post subject: Reply with quote
Walloper wrote:
thx1138 wrote:
this happened to me at Fleet serivces on the M3. I had a balaclava like that, and a neoprene face mask on. They wouldn't turn the pump on until I took my crash helmet off, and then didn't mention anything about my face mask and balacalava when I paid for my petrol. Was a pain, cos it was a cold night, and I had over gloves on that I had to get off to feel enough to remove my helmet.

It rarely happens to me, if it does, I tend not to go back there. Though I've been back to that one since, and never been asked to remove my crash helmet off. Too tired and world weary to bother complaining.


Wut? You relented and went back?

I would have push the dead horse past their forecourt to the one down the road.

It's the bloody principle... Init!
Very Happy


Well that was on my thirsty fazer, I've got a frugal gs now, so I don't have to stop at all on the M3 now Very Happy
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J.M.
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PostPosted: 19:22 - 08 Oct 2012    Post subject: Reply with quote
Rogerborg wrote:
Seems strange that they'd give up the profit on selling late night cat food and fags though - presumably they're gouging you on the fuel prices.


It's the cheapest in my area at 135.7 for unleaded Smile

Well, I use the term cheapest loosely because there are a couple of other stations at that same price too.
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daemonoid
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PostPosted: 21:39 - 08 Oct 2012    Post subject: Reply with quote
Hooray for small victories!

I've had a response from BP, they still haven't addressed every point, but they have spoke to their HSSE (health & safety I assume) and done a complete U-turn! Although the company policy may have changed some time ago.

Go forth and use BP with gay abandon...

careline@bp.com wrote:
Thank you for contacting us. Please accept my sincere apologies on behalf of BP Oil UK Ltd, for any inconvenience and disappointment that this incident may have caused you.

I apologise for the confusion surrounding this matter. I have contacted our HSSE Adviser who confirmed the following:

As part of the petroleum license conditions, customer assistants must ensure that the person dispensing petroleum or LPG is aged 16 or over, as it is against the law to serve these products to underage persons.

If the face of the person attempting to dispense these fuels is obscured the customer assistant may ask the person to remove their hood or baseball cap etc. A visual check of this nature is often very helpful in determining if a person is of the required minimum age. In addition, the customer assistants may also ask for proof of age, if they are still unsure.

We had deliberately changed our policy and the Operating Instructions issued to Site managers and staff highlighting the change that our motorcyclist customers were NOT required to remove their crash helmets prior to the pump being authorised. We would assume the rider is legally allowed to ride the motorcycle, hence taking off the helmet would not be made a prerequisite to the sale.

As a matter of security, we would prefer customers to remove helmets, hood or baseball caps before entering the sales building to pay for the fuel. The guidelines apply to all customers using our service stations, and it is not made to discriminate against motorcyclist.

As a result, I have contacted the site manager responsible for the mentioned site and he will speak directly with the site staff involved, and take any necessary steps to ensure that this situation does not recur again in the future.

In addition, I have forwarded the full details of your concerns to the attention of the BP area manager responsible for the site to monitor in the future.

Once again please accept my sincere apologies for any upset caused by this and I would like to take this opportunity to thank you for your valued custom. I do hope despite this, you will continue to use our services in the future.

Customer Care is extremely important to BP, as a company we require that our staff treat customers with politeness and respect at all times. We recognise that customer service and the manner in which our staff conducts their daily duties is critical to our brand image and continued success of our business.

Thank you for taking the time to bring the matter to our attention and for allowing us the opportunity to respond to your concerns at this time.


my bold added, I can forward on the email to anyone who wants it - just send me a PM.
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Walloper
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PostPosted: 21:52 - 08 Oct 2012    Post subject: Reply with quote
daemonoid wrote:
Hooray for small victories!

I've had a response from BP, they still haven't addressed every point, but they have spoke to their HSSE (health & safety I assume) and done a complete U-turn! Although the company policy may have changed some time ago.

Go forth and use BP with gay abandon...

careline@bp.com wrote:
Thank you for contacting us. Please accept my sincere apologies on behalf of BP Oil UK Ltd, for any inconvenience and disappointment that this incident may have caused you.

I apologise for the confusion surrounding this matter. I have contacted our HSSE Adviser who confirmed the following:

As part of the petroleum license conditions, customer assistants must ensure that the person dispensing petroleum or LPG is aged 16 or over, as it is against the law to serve these products to underage persons.

If the face of the person attempting to dispense these fuels is obscured the customer assistant may ask the person to remove their hood or baseball cap etc. A visual check of this nature is often very helpful in determining if a person is of the required minimum age. In addition, the customer assistants may also ask for proof of age, if they are still unsure.

We had deliberately changed our policy and the Operating Instructions issued to Site managers and staff highlighting the change that our motorcyclist customers were NOT required to remove their crash helmets prior to the pump being authorised. We would assume the rider is legally allowed to ride the motorcycle, hence taking off the helmet would not be made a prerequisite to the sale.

As a matter of security, we would prefer customers to remove helmets, hood or baseball caps before entering the sales building to pay for the fuel. The guidelines apply to all customers using our service stations, and it is not made to discriminate against motorcyclist.

As a result, I have contacted the site manager responsible for the mentioned site and he will speak directly with the site staff involved, and take any necessary steps to ensure that this situation does not recur again in the future.

In addition, I have forwarded the full details of your concerns to the attention of the BP area manager responsible for the site to monitor in the future.

Once again please accept my sincere apologies for any upset caused by this and I would like to take this opportunity to thank you for your valued custom. I do hope despite this, you will continue to use our services in the future.

Customer Care is extremely important to BP, as a company we require that our staff treat customers with politeness and respect at all times. We recognise that customer service and the manner in which our staff conducts their daily duties is critical to our brand image and continued success of our business.

Thank you for taking the time to bring the matter to our attention and for allowing us the opportunity to respond to your concerns at this time.


my bold added, I can forward on the email to anyone who wants it - just send me a PM.


I still want to know if they have 'privacy booths' to serve those folk who think all men will have impure thoughts about their women if they remove their coverings in public? ???
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daemonoid
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PostPosted: 22:02 - 08 Oct 2012    Post subject: Reply with quote
Walloper wrote:
I still want to know if they have 'privacy booths' to serve those folk who think all men will have impure thoughts about their women if they remove their coverings in public? ???


Well, I think I can extrapolate that from their response. They don't need to see a face before they dispense so no need for a privacy booth, then then say they'd 'prefer' the removal of helmets before paying. So not a necessity either.

The shrouded sexpots may remain unobserved and hence unravished.
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Walloper
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PostPosted: 22:05 - 08 Oct 2012    Post subject: Reply with quote
daemonoid wrote:
Walloper wrote:
I still want to know if they have 'privacy booths' to serve those folk who think all men will have impure thoughts about their women if they remove their coverings in public? ???


Well, I think I can extrapolate that from their response. They don't need to see a face before they dispense so no need for a privacy booth, then then say they'd 'prefer' the removal of helmets before paying. So not a necessity either.

The shrouded sexpots may remain unobserved and hence unravished.


Cool...

I think they are all Well Hotties anyway. They do not know how my filthy mind works....
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jetski
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PostPosted: 02:46 - 09 Oct 2012    Post subject: Reply with quote
thepuma wrote:
J.M. wrote:

Usually sit inside of their car, opening their window to pay.


I've obviously not lived....I've never seen a petrol station where you fill up and then drive up to the kiosk to pay..


same here mate, I have never heard of it until now.

why is the kiosk so far away?
if you have to get wet filling up I guess car drivers will have the same problem
I think a few guys on here need to man TF up lol, scared of a few raindrops
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jetski
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PostPosted: 02:57 - 09 Oct 2012    Post subject: Reply with quote
daemonoid wrote:
jetski wrote:
well clearly there are reasons as I have already said them. but non of it matters, they don't have to justify their policies to you. if you don't like them your free to go elsewhere. why should they care? your free to open up your own petrol station anytime you wish lol. if you really think your custom makes any difference to them your deluding yourself dude


I'm also free to complain to them, whether you agree or not, whether you think it will do any good or not.

And to paraphrase your own argument - if you really think your views make any difference to the majority on this thread your [sic] deluding yourself dude...


yes you could complain.. or you could man up a little bit, or even fill up when the weather is dry... or even just go to a garage with a roof if the rain is this much of an issue for you

I'm guessing if a car driver got out with a hood on (because of the rain) they would ask for them to pull it down so they can verify their age.

if anyone wanted to buy fags or alcohol they would expect to have to show their face, I don't see it as any different. I'm not "happy" that some garages follow the rule, but I understand why the rule is there, and it really doesn't bother me taking my helmet off, I don't know why people kick up so much of a fuss

I don't think the fact that someone turns up on a bike means they are old enough to buy petrol. that's like saying some kid should be serves alcohol because he's already drunk
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LordShaftesbu...
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PostPosted: 06:27 - 09 Oct 2012    Post subject: Reply with quote
jetski wrote:
yes you could complain.. or you could man up a little bit,

I'd hardly call bending over and taking it manning up.
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Kris
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PostPosted: 08:51 - 09 Oct 2012    Post subject: Reply with quote
daemonoid wrote:
Hooray for small victories!

I've had a response from BP, they still haven't addressed every point, but they have spoke to their HSSE (health & safety I assume) and done a complete U-turn! Although the company policy may have changed some time ago.

Go forth and use BP with gay abandon...

careline@bp.com wrote:
Thank you for contacting us. Please accept my sincere apologies on behalf of BP Oil UK Ltd, for any inconvenience and disappointment that this incident may have caused you.

I apologise for the confusion surrounding this matter. I have contacted our HSSE Adviser who confirmed the following:

As part of the petroleum license conditions, customer assistants must ensure that the person dispensing petroleum or LPG is aged 16 or over, as it is against the law to serve these products to underage persons.

If the face of the person attempting to dispense these fuels is obscured the customer assistant may ask the person to remove their hood or baseball cap etc. A visual check of this nature is often very helpful in determining if a person is of the required minimum age. In addition, the customer assistants may also ask for proof of age, if they are still unsure.

We had deliberately changed our policy and the Operating Instructions issued to Site managers and staff highlighting the change that our motorcyclist customers were NOT required to remove their crash helmets prior to the pump being authorised. We would assume the rider is legally allowed to ride the motorcycle, hence taking off the helmet would not be made a prerequisite to the sale.

As a matter of security, we would prefer customers to remove helmets, hood or baseball caps before entering the sales building to pay for the fuel. The guidelines apply to all customers using our service stations, and it is not made to discriminate against motorcyclist.

As a result, I have contacted the site manager responsible for the mentioned site and he will speak directly with the site staff involved, and take any necessary steps to ensure that this situation does not recur again in the future.

In addition, I have forwarded the full details of your concerns to the attention of the BP area manager responsible for the site to monitor in the future.

Once again please accept my sincere apologies for any upset caused by this and I would like to take this opportunity to thank you for your valued custom. I do hope despite this, you will continue to use our services in the future.

Customer Care is extremely important to BP, as a company we require that our staff treat customers with politeness and respect at all times. We recognise that customer service and the manner in which our staff conducts their daily duties is critical to our brand image and continued success of our business.

Thank you for taking the time to bring the matter to our attention and for allowing us the opportunity to respond to your concerns at this time.


my bold added, I can forward on the email to anyone who wants it - just send me a PM.


Well done for persevering and actually standing up and asking pertinent questions. Sounds like BP actually realise pissing off customers doesn't help business!

Thumbs Up
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daemonoid
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PostPosted: 09:02 - 09 Oct 2012    Post subject: Reply with quote
jetski wrote:
yes you could complain.. or you could man up a little bit, or even fill up when the weather is dry... or even just go to a garage with a roof if the rain is this much of an issue for you


You clearly don't ride much in bad weather - after many hours all gear gives up and you end up saturated. It's not about rain on my head, it's inability to make small movements with my fingers - trying to take gloves on and off becomes difficult, and double D-rings are near impossible.

If no-one complained then they wouldn't know what their customers thought. In the case of BP they have changed their policy, see my earlier post...

jetski wrote:
if anyone wanted to buy fags or alcohol they would expect to have to show their face, I don't see it as any different. I'm not "happy" that some garages follow the rule, but I understand why the rule is there, and it really doesn't bother me taking my helmet off, I don't know why people kick up so much of a fuss


Ok, you don't see the fuss but many on here do. I don't see why you would continue bleating on about something that you don't really care about.

jetski wrote:
I don't think the fact that someone turns up on a bike means they are old enough to buy petrol. that's like saying some kid should be serves alcohol because he's already drunk


BP do, see the above correspondence.
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daemonoid
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PostPosted: 09:10 - 09 Oct 2012    Post subject: Reply with quote
Kris wrote:
Well done for persevering and actually standing up and asking pertinent questions. Sounds like BP actually realise pissing off customers doesn't help business!

Thumbs Up


Thanks! I'm a bit disappointed that they still haven't answered my questions directly but like I said, small victory.

My personal embargo on BP is lifted, which is good - I can now visit the Aral* down the road.

*BP where they feel the 'British' part of the name may not be such a selling point
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LordShaftesbu...
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PostPosted: 09:52 - 09 Oct 2012    Post subject: Reply with quote
daemonoid wrote:
If no-one complained then they wouldn't know what their customers thought. In the case of BP they have changed their policy, see my earlier post...

One in the eye for all the spineless subservient kowtowers that have been whining in this thread. Well done. Thumbs Up
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Rogerborg
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PostPosted: 10:10 - 09 Oct 2012    Post subject: Reply with quote
Good on you for pursuing it. Thumbs Up

But now what? Print it off, kick off the next time (and there will be a next time) you're told to de-helmet? Thinking
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WannaBeDude
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PostPosted: 10:20 - 09 Oct 2012    Post subject: Reply with quote
SO might aswell take lid off anyway if you gotta take it off at the til / in the shop Idea
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