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Horrible CBT experience today

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highwayrider
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PostPosted: 13:43 - 29 Dec 2012    Post subject: Horrible CBT experience today Reply with quote

So you probally guessing right now that I'm some nutcase who could never be trusted to ever ride a motrobike, and the instructor had no choice but to send me home? Well sadly not the case. I turned up for my CBT today and had less than 45 mins on the bike before being told to come back another day. The reason, there was another learner who had already passed her CBT two years ago and already had her own motorbike. The instructor gave her clear preference over me which was incredebly unfair, and she was easily doing the figure of 8 monuvers while I was still learning clutch control. After the small amount of time on the bike, I could ride it no problem in second gear and stop and start fairly easy, but then was told that I need more time before the road test. I enquired that I'd had less than an hour on the bike and had booked for the full course, but was told it's normal not to be ready first time and he needed to get the other learner out on the road before it became dark. So a little after two hours I was walking the long jy journey home and needing to pay £40 more to go back. I was under the impression that the CBT was to train novices up to scratch. The instructor actually said to me about 30 mins in that "when I come back" he would work on emergency stops with me, as you need them for road riding. Being told that deffo gave my confidence a boost

The CBT was booked with CAM rider, and I have never experiend such bad service in all my life.....ever!! I can't belive I was walking home at 12 because I wasn't the same standard as the other learner!
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highwayrider
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PostPosted: 13:49 - 29 Dec 2012    Post subject: Reply with quote

I'm not angry because I failed, but because I had hardly any training time and clear preference was given the person who'd already been riding a motorbike for two years.
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waffles
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PostPosted: 13:50 - 29 Dec 2012    Post subject: Reply with quote

Any decent school will charge you a fee to get your CBT done and if you require additional training it should be at no additional cost. Giving you less than an hour, telling you to naff off and then expecting more money from you is (quite frankly) taking the piss.

Find another school and complain to the other one Thumbs Up
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Killer Rat
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PostPosted: 13:51 - 29 Dec 2012    Post subject: Reply with quote

Thats bad.

He really should have given you more time.

On my test, we took another girl along whose feet were struggling to reach the floor. She managed to drop her bike at low speed and yet the instructor persevered.

We had 8 hours of tuition, with roughly 1 hour on the actual road at the end.

He done his job properly enough within that first 7 hours to ensure we were ready for the road.

Your instructor, i'd kick his f*cking face off for that.


You paid for a whole day and he has ripped you off, he could have waited till the end of the day and then fail you if he so desired.
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Last edited by Killer Rat on 13:55 - 29 Dec 2012; edited 1 time in total
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C1REX
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PostPosted: 13:55 - 29 Dec 2012    Post subject: Reply with quote

You can do a CBT on a scooter. It makes no difference on your certificate and make the first steps a lot easier.
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highwayrider
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PostPosted: 13:55 - 29 Dec 2012    Post subject: Reply with quote

I'm so upset by it all. I honestly had less than 1 hour on the actual bike, and he already knew the girl who he was also teaching. It really annoyed me when he said "when you come back" after only 30 mins on the bike. That made the whole thing feel worthwile. Bloody CAM rider!

I did enjoy riding the little Suzuki around though Very Happy


Last edited by highwayrider on 13:59 - 29 Dec 2012; edited 1 time in total
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Cyclingbiker
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PostPosted: 13:56 - 29 Dec 2012    Post subject: Reply with quote

I'll agree with the above posters. You've been fobbed off by an instructor with no patience to teach a new biker and looking to unnecessarily milk you for more money.

I had my CBT with One2One and, as a complete newbie, I was frankly s*** for the first 3 hours of riding, I couldn't even get the bike on the centre stand ffs. The patient instructor persevered even through me skidding on the e-stop. It took 8 hours in all but me and everyone else on the course passed (aside from a young lad whose ped broke down just before the road ride).

Kick up a fuss and/or go with another school that hires better instructors Thumbs Up
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waffles
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PostPosted: 14:00 - 29 Dec 2012    Post subject: Re: Horrible CBT experience today Reply with quote

highwayrider wrote:
but was told it's normal not to be ready first time


Bullshit! I completed my CBT in one go, many many people do. You have been properly fobbed off there. I am actually feeling irate on your behalf...... Mad
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highwayrider
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PostPosted: 14:02 - 29 Dec 2012    Post subject: Reply with quote

Cyclingbiker wrote:
I'll agree with the above posters. You've been fobbed off by an instructor with no patience to teach a new biker and looking to unnecessarily milk you for more money.

I had my CBT with One2One and, as a complete newbie, I was frankly s*** for the first 3 hours of riding, I couldn't even get the bike on the centre stand ffs. The patient instructor persevered even through me skidding on the e-stop. It took 8 hours in all but me and everyone else on the course passed (aside from a young lad whose ped broke down just before the road ride).

Kick up a fuss and/or go with another school that hires better instructors Thumbs Up


Reading these posts I'm actually more upset. It's like my money wasn't good engough. I did ask why I couldn't have longer, but he needed to get the other learner on the road. I should have kicked up more of a fuss when I was there.
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Imonster
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PostPosted: 14:02 - 29 Dec 2012    Post subject: Reply with quote

Which CAM Rider site was it?

For what it's worth, if what you've said is accurate that instructor is piss poor and ought to have their ticket pulled. I'd not only be demanding my money back from www.camrider.com, but also getting in touch with the DSA about them.

While I doubt CAM Rider would give you the information, I'd also be asking whether the instructor was on a yellow or blue ticket, and when they were last assessed by the DSA.

Are there any other schools in the area other than www.camrider.com?
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highwayrider
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PostPosted: 14:04 - 29 Dec 2012    Post subject: Re: Horrible CBT experience today Reply with quote

waffles wrote:
highwayrider wrote:
but was told it's normal not to be ready first time


Bullshit! I completed my CBT in one go, many many people do. You have been properly fobbed off there. I am actually feeling irate on your behalf...... Mad


Thanks buddy. I could actually ride the bike fine, it was just clutch control I had a slight problem with. It was simply that he wanted to get the other learner out on the road, but she even had her own bike ffs.
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pinkyfloyd
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PostPosted: 14:05 - 29 Dec 2012    Post subject: Reply with quote

Personally I would report them to the DSA. The CBT is an all day course and should be whether you are renewing or are a new biker, there should be no distinction.

It seemed to me, reading that, that the instructor just wanted to get home.

The CBT consists of the following

Quote:
Compulsory basic training (CBT) has 5 elements:

introduction and eyesight check
practical on-site training
practical on-site riding
practical on-road training
practical on-road riding
You’ll move from one element to the next when your trainer is happy you’ve:

learnt the theory
shown the practical skills to a safe basic level


When I done my CBT as required when I moved over to England I had already been riding around in Northern Ireland for 2 years where there was (at the time) no CBT, I was with 3 others who had never ridden, 2 ended up on peds and 2 on geared bikes. We were all given the same talk at the start, I did feel that the instructor was asking me for info more than the others as I had bike experience but that wasnt such a bad thing. It ironed out a few things I wasnt aware of having not had a CBT.

Next was the on site training where bad habits I had picked up were ironed out but I was treated no different from the new learners. After about 30 minutes or so I was pulled aside and told to go do a hill start on the incline they have on site and then go sit down as it was clear I was able to ride the bike well enough to head out onto the road.

I was pretty much ignored for the next hour or so while the other 3 received further instruction to reach the road standard required. Which is how you should have been treated. If the other person was at a road worthy level then you should have been given preference. To just simply pawn you off and then expect more money is bad practice.

When it came to the road section we were broken into 2 groups, geared and ped. The geared riders went out with the same instructor we had been with all day and I was treated no different than the guy who had never been on the road before.

You should have been given a fair treatment. You were not. I would complain and go somewhere else.
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pooley_99
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PostPosted: 14:07 - 29 Dec 2012    Post subject: Reply with quote

clue in the title mate, it's compulsory basic TRAINING
Sounds like he gave you none.
I would be kicking right off!
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highwayrider
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PostPosted: 14:07 - 29 Dec 2012    Post subject: Reply with quote

Imonster wrote:
Which CAM Rider site was it?

For what it's worth, if what you've said is accurate that instructor is piss poor and ought to have their ticket pulled. I'd not only be demanding my money back from www.camrider.com, but also getting in touch with the DSA about them.

While I doubt CAM Rider would give you the information, I'd also be asking whether the instructor was on a yellow or blue ticket, and when they were last assessed by the DSA.

Are there any other schools in the area other than www.camrider.com?


It was the Kettering site. TBh if I was a terrible rider and after a good few hours I was still crap, I'd be the first to hold my hands up and say I needed more training. But hand on heart, I was on that bike for less than an hour. He also kept taking the bike of me and "showing" me how it's done. Yeah that helped Rolling Eyes
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cimbian
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PostPosted: 14:08 - 29 Dec 2012    Post subject: Reply with quote

On my CBT I was with a woman that had never sat on a bike before. We spent a long-time as she became more and more confident, I used my time to practice. The upshot was that we went over-time before hitting the road for the two-hour section... the school, just let us ride until:
a: we had completed two-hours minimum
b: until we were both at a safe standard

It was a longer day than planned but no additional cost and bloody good customer service.

The woman on the course was left with confidence to ride to work the next day and, IMHO, perfectly safely. Thumbs Up
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highwayrider
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PostPosted: 14:10 - 29 Dec 2012    Post subject: Reply with quote

pooley_99 wrote:
clue in the title mate, it's compulsory basic TRAINING
Sounds like he gave you none.
I would be kicking right off!


I should have stirred up a bit of a fuss. I think he could tell I was p*ssed off, but he didn't seem to give one. He just wanted to get the girl on the road and go home.
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_mjs_
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PostPosted: 14:11 - 29 Dec 2012    Post subject: Reply with quote

Less than an hour when you paid up front? I'd be demanding my money back.

Just make sure her pimp isn't hiding in the wardrobe... oh, er sorry, wrong forum Shifty
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Cyclingbiker
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PostPosted: 14:27 - 29 Dec 2012    Post subject: Reply with quote

highwayrider wrote:
Cyclingbiker wrote:
I'll agree with the above posters. You've been fobbed off by an instructor with no patience to teach a new biker and looking to unnecessarily milk you for more money.

I had my CBT with One2One and, as a complete newbie, I was frankly s*** for the first 3 hours of riding, I couldn't even get the bike on the centre stand ffs. The patient instructor persevered even through me skidding on the e-stop. It took 8 hours in all but me and everyone else on the course passed (aside from a young lad whose ped broke down just before the road ride).

Kick up a fuss and/or go with another school that hires better instructors Thumbs Up


Reading these posts I'm actually more upset. It's like my money wasn't good engough. I did ask why I couldn't have longer, but he needed to get the other learner on the road. I should have kicked up more of a fuss when I was there.


Sorry, I didn't intend for my post to make you feel any worse Thumbs Up

Do worry about it though, the instructor was being an arse and there was nothing wrong with you as rider. It's not like have thousands of other completely new riders taking a CBT every year, oh wait... Laughing

I had a kind of similar experience though when I was first learning to drive a car at 17. I was my 2nd lesson with "one-man-band" driving school, me very nervous having barely driven before, he got very impatient and irate with my driving which made me feel awfully stressed. I never came back for a third lesson and didn't take up lessons for another year when my dad stumped up the money for my 18th birthday. I went with a larger local school with a very patient instructor, both my sisters had passed with them previously. After 35 (yes 35 Exclamation Laughing ) lessons I passed my test 1st time, albeit with 8 minors Embarassed

There are bad people in all institutions and you just happened to be stuck with one on a bad day.

Just kick up a fuss though, you paid for a full day of training and got an 1/8 of and no certificate to show all because the instructor was CBA to teach you how to ride Mad
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keggyhander
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PostPosted: 14:43 - 29 Dec 2012    Post subject: Reply with quote

That's a pretty shoddy experience for the OP.

When I went for mine back in '92, I was on a Cub90 and I'd never been on a powered two-wheeler before. The other two were an experienced older guy on a SuperDream and a kid on a AR80 that had clearly build up his skills off-road before that. I was shit and out of my depth.

The other two were really supportive when the instructor spent more time on the manoevres with me and the instructor kept telling me that unless I felt otherwise, that HE was going to get me to road standard that day.

The reason: "Because you've paid for it, son."
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highwayrider
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PostPosted: 14:50 - 29 Dec 2012    Post subject: Reply with quote

keggyhander wrote:
That's a pretty shoddy experience for the OP.

When I went for mine back in '92, I was on a Cub90 and I'd never been on a powered two-wheeler before. The other two were an experienced older guy on a SuperDream and a kid on a AR80 that had clearly build up his skills off-road before that. I was shit and out of my depth.

The other two were really supportive when the instructor spent more time on the manoevres with me and the instructor kept telling me that unless I felt otherwise, that HE was going to get me to road standard that day.

The reason: "Because you've paid for it, son."



If he'd given me another hour I would have been ready. I did say to him that If he gave me a bit more time then I'd be ready, but he kept talking about the low daylight hours and how he needed to get the other learner on the road. It's still light now and I was sent home almost 3 hours ago!!!!!!! Worst service ever!
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Supermoto_Fan
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PostPosted: 14:53 - 29 Dec 2012    Post subject: Reply with quote

That's daylight robbery, why did you even leave the premises without demanding a refund at the very least I do not know
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highwayrider
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PostPosted: 15:03 - 29 Dec 2012    Post subject: Reply with quote

Supermoto_Fan wrote:
That's daylight robbery, why did you even leave the premises without demanding a refund at the very least I do not know


I'm wishing I had of done now. I was trying to be polite about it. I've complained to CAM rider demanding a full refund, and I thinking about writing to one of the motorbike magazines about it.
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pepperami
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PostPosted: 15:17 - 29 Dec 2012    Post subject: Reply with quote

highwayrider wrote:

I thinking about writing to one of the motorbike magazines about it.


Name names and write to them all if the services is as bad as you say.
I have no reason to believe it was`nt.
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highwayrider
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PostPosted: 15:24 - 29 Dec 2012    Post subject: Reply with quote

pepperami wrote:
highwayrider wrote:

I thinking about writing to one of the motorbike magazines about it.


Name names and write to them all if the services is as bad as you say.
I have no reason to believe it was`nt.


Have written to them. It was CAM Rider at the Kettering site. Bikes were great and it seemed quite a pro setup, but the instructor was terrible. I'm not sure If I want to name him though for any legal reasons.
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Skudd
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PostPosted: 15:27 - 29 Dec 2012    Post subject: Reply with quote

My ex took three attempts at doing it, she only paid the once, She paid to do the CBT. She took ages to get o grips with things to do with the bike, but because she was already a driver the road bit was ok.
This was at Millenium at St Helens. I think the instructor has now changed, but I think the guy there now was taught by the first guy so may have the same ethics.

An hour or even 4 hours is no time at all in learning the basics to be on the road.

I would be going to trading standards too.
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