Insurance amendment fee...

[moonman]

Passed my A2 license just before Christmas and I rang up my insurance company (MCE) just to let them know when they told me it would cost £45, I questioned why it was so expensive and I was told that it was for redistribution of the insurance documents. Looked at their terms and conditions on the website where the redistribution of documents is £1.50 so don't really understand how changing a drop down box on the computer amounts to the other £43.50.

Daylight robbery to say the least! Wasn't sure if anyone else has had a similar experience and knows a way round it because I'm not really prepared to pay that price for a simple change of license, having a full license should reduce premium not increase it. But I was told if I didn't pay in 2 weeks then my policy would be cancelled and I would lose my NCB.

[arry]

Ring them again and point out that neither the certificate or schedule of insurance are affected by the change and remain perfectly valid and in force as they currently are, and therefore no re-issue is required - a mere note of their records.

[moonman]

Thanks Arry just got off the phone to them after a 20 minute conversation. I stated your point about the validation of the insurance regardless of the change to the policy to which he replied that due to passing my full test I am now at a much greater risk due to having no "L plates". A very poor argument if I'm honest, I told him that I wasn't prepared to pay the £45 for a simple administration charge to which he then replied "well would you be prepared to pay £22.50, we've actually got an offer running at the moment" a poor attempt at trying to get me to pay for a simple change.

I was being told 2 different reasons for the charge, yesterday it was the fact that they had to redistribute the policy and make amendments. Today I was told by someone else that it was because I was at greater risk with a full license.

After all of his "offers" and "threats" of an invalid policy I said that I wasn't prepared to pay the charge and that if they put money before thought for their customers I simply would look elsewhere for my insurance renewal.

He put me on hold and after a few minutes after obviously talking with his manager he said " yeah we can put that through for free"

Situation sorted

I recommend anyone else who has this problem asks follows a similar approach to prevent this process of just "taking money if they can"

[Supermoto_Fan]

Everyone does it apart from Ebike as far as I know
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Yamaha MT-09 - Triple powerrrr

[mysterious_rider]

Bikesure let me add a few few mods on for free.

Removal of fairing
renthal bars
gs500 headlight
different tail plastics

£0. Not bad at all really.


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KAWASAKIIIII

[Rogerborg]

Round of applause for another insurer teaching a customer that it pays to be deceptive and non-communicative.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[treeno]

They really are vile creatures aren't they? Good job on standing up for yourself!

[moonman]

Yep we live in a time where honesty is no longer the best policy!

[BigDan1190]

[U_W v2.0]

[Supermoto_Fan]

Didn't ask for your lifestory!
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Yamaha MT-09 - Triple powerrrr

[Walloper]

[moonman]

Yeah right, the funny thing was when he said to me that the charge incurred was due to the fact that I could now ride with passengers and use motorways which means I'm more likely to have an accident.

So I asked him why my renewal quote which is due in just over a month is half the price that it currently is... His response was "obviously it's less you have a full license you're a more experienced rider"

How contradicting.

[covent.gardens]

[Walloper]

[covent.gardens]

I don't work in a call center, not that there is anything wrong with that, it's a hard job, get people ringing up all the time asking for the impossible, and coming over all rantish when they don't get their way, or so I hear!