Bikesure - the gits, advice on getting money back please

Wonko The Sane · World Chat Champion Joined: 20 Jan 2013 Karma :

Having swapped my insurance to the new bike I explicitly told them I did not want my insurance auto renewing.

No prizes for guessing what they've gone and done.

Angry e-mail stating this and demanding money back in my account by the end of tomorrow (friday)

Advice on what to shout at them welcome.

LockyUK · Brolly Dolly Joined: 22 Dec 2011 Karma :

well, they have taken money fraudulently and without authorisation from your account, a) wait for a refund, b) get the bank to claw the money back and the bank can chase up the case, job done

clancy · World Chat Champion Joined: 11 Apr 2009 Karma :

State the facts and you have copies of what was said etc the fact they've taken money fraudulently and you will inform your bank, they'll refund it straight away to avoid the Agro tbh you probably won't have to do much

Best bet is probably to ring up and stay on the phone until the money is refunded
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KLX 300r

Wonko The Sane · World Chat Champion Joined: 20 Jan 2013 Karma :

The plan is to politely but firmly say that I'd asked for it not to auto re-new and can't afford to not have the money in my account so if they can't sort it today I'll have to go via the bank.

Meant to be in work at 8.30, their office opens at 9, bank opens at 9 so will end up being late which is annoying me more!

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

DrSnoosnoo · World Chat Champion Joined: 28 Mar 2012 Karma :

Happened with mine, though I didn't want to auto renew (Bennetts not Bikesure, BUT I'm with Bikesure now!!!), the certificate said I would get a letter to say how much it would be. Didn't get said letter so ignored it all then they took out whatever they wanted anyway. It took a good few days for them to return it because of "accounts". In reality it's a one click process, it has to be. knobbers
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I'm Sam; Northern, Ginger, Lover
Did have: '95 ZZR600 '83 CG125 '97 ZZR1100 '15 Hypermotard 821 SP Do Have: '10 ZX10R

fox · Spanner Monkey Joined: 06 Feb 2013 Karma :

Did you pay in full or direct debit? Rule #1 is to always cancel any direct debits when you have finished with a company. Thumbs Up

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Sold: 2003 satin black Yamaha R6
Current rides: 2006 blue Triumph Sprint ST 1050, 2003 Yamaha WR450F

Wonko The Sane · World Chat Champion Joined: 20 Jan 2013 Karma :

paid in full,

Should be sorted and refunded.

If it's not I'll be in the bank next saturday getting them to re-fund.

horns75 · L Plate Warrior Joined: 22 Aug 2013 Karma :

I had recently renewed my insurance with Bikesure because they came out cheaper than my original insurer on confused.com. Not so, I received an email 2 days later requesting I call them, (which is a pain because I'm abroad!) It turns out social domestic and commuting cover does not cover commuting to anywhere other than one place of work (not clearly detailed on website), so I was advised I needed business insurance. Their quote for business insurance was more than my original insurer MCE had offered, who I obviously went back with. Having paid for the Bikesure policy upfront, I then had to call them back to cancel. They seemed disappointed they couldn't charge me part of the policy because it doesn't start for another 2 days, gutted eh Bikesure! But fear not, the robot with the script in front of her on the phone tells me they have a standard £15 charge (that they'd never mentioned before), that they charge regardless for setting up the insurance without telling you this when taking the policy out. Apparently this was my fault they tell me because I took the policy out online, and asked for the wrong insurance, even though on paper it was the right insurance! I will not be having anything to do with this company again. Money grabbing sharks. :x