Overclockers mistake.

[Hetzer]

I bought a set of RAM from them a few days ago, a matching set to increase what's already in my rig. What I got was broken RAM in a plastic shell-pack that looked like it had been down the back of a filing cabinet for a couple of years. The date of manufacture on the sticks was six months older than the stuff I bought two years ago.

So, I rang them up to sort it out. Their number is a 10p per minute premium-rate. Cost me £1.70 to organize the RMA pickup (three pass-ons and one cut-off), they said they would not refund that but my postage would be refunded (the cost of postage from them to me on the original purchase).

I've just checked my account, they have refunded only the cost of the RAM.

So that's £3.10 for postage and £1.70 for the premium-rate number they have ripped me off for selling me broken RAM.

I reckon the RAM had been returned to them a long time ago and they'd dumped it somewhere. Somebody then found it and put it back into stock. The packet was thick with dust and badly scratched with a corner missing.

Cheap chiselling scumbags. And no, I shan't be calling them again on their premium-rate ripoff phone line to dispute the theft of my postage. But nor shall I ever order from them again (and I've had a lot over the years).
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[Ste]

Novatech are much more helpful.

[Hetzer]

[mgh0]

You are not the first to be on the wrong end of their "customer service".

I had a similar experience back when it was run by Spie.

Never again. Although at least the new owners are less obviously racist.
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"Courage is not defined by those who fought and did not fall, it is defined by those who fell and rose to fight again." Adrienne Rich.

[chris-red]

Why would you order anything from OC.UK there are so many negative threads about them.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[Hetzer]

[wots]

What sort of RAM? If I've got it here you can have it. Usually have all sorts.
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Currently: Yamaha DT 125 LC2,Repsol Fireblade, and Bumblebee MSX 125

[UrbanRacer]

Did you pay by CC? tell them full refund or its a chargeback.

[Islander]

For future reference, any 0870 0845 etc numbers will have a normal number behind them. Look it up here and avoid the penny pinching numbers:

https://www.saynoto0870.com/

[James83]

Did you try posting on their forums? I had a box turn up a bit battered, posted on the forum about it and they had the courier back out to collect it the same day, as well as dispatching a replacement the same day.

As to the postage money, chances are the system doesn't refund postage automatically, so someone was going to do it manually and forgot. Human error, it happens. I'm sure if you drop them an email, they will correct it.

You might find this site useful: https://www.saynoto0870.com/ - if you put in the OCUK number or name, it will pump out a regular land line number for them.

[Ste]

Bought AMD Bulldozer (), got sent an engineering sample.

[Shinigami]

never used them but think i shall avoid when I build my new system
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Current: Honda City Fly CLR125 2003 Honda CB600F Hornet 2008 Yamaha FZ6 S2 + 1991 Kawasaki GPZ500
"Once you realize what a joke everything is, being the Comedian is the only thing that makes sense.

[Hetzer]

I'm all up on that saynoto0870 thing. On this occasion I just couldn't be arsed.

I've emailed them.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[DrSnoosnoo]

Try the app WeQ4U. Don't know how it works but I ring 0845 numbers and stuff through them and it costs nout. Just have to be connected to the internet and it takes the calls out of normal minutes
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I'm Sam; Northern, Ginger, Lover
Did have: '95 ZZR600 '83 CG125 '97 ZZR1100 '15 Hypermotard 821 SP Do Have: '10 ZX10R

[R1stu]

I brought most of my bits from them for my last pc build. it died after 3 months and replaced everything bar ram and mobo, sent of mobo and came back fine. On their site it says can charge an admin fee of £10 to cover charges. got it back and wasn't charged. brought new ram and it was that, they wouldnt send me some to test, so sent back faulty and got new. now I have 12gig of ram in my pc, took a bit of faffy and had to pay the postage but least never got charged the admin fee!
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Carbon closet tart! https://www.bikepics.com/members/r6stuk/02r6/
Stolen bike. 2000 R1: https://www.bikepics.com/members/r6stuk/00r1/
Current bike 1991 Honda ST1100 Pan European, 1986 Honda cb350sg (Finished)

[Jayy]

Did you say that overclockers uk have ripped you off? Or are you trying to say that overclockers uk are scamming people on returns and postage?

[Shinigami]

[Hetzer]

Bollocks, they've just replied to my email and said they've sorted it and sorry for the inconvenience. I feel a wee bit cnuty now.

But the premium-rate number is an absolute scam, so fuck them. I don't notice Tesco charging me an entrance-fee.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[RealNinja]

I use Overclockers, but only because it's round the corner from my work, otherwise they can F-Off, their returns policy sucks balls.

I had a set of bad RAM from them about 12 months ago, they wouldn't replace it then and there, I had to leave it with them to test, despite me having tested it twice and not wanting a refund, just new RAM.

They said they would inform me when they had tested it BY EMAIL..

Interesting, how am I supposed to use my email when you have the frigging RAM for my PC......?!

Face to face they are not much better, they will happily sell you components that do not match, without questioning it. Granted you could be doing different things with the parts, but you would at least ask, surely?

DISCLAIMER - I didn't actually buy bits that didn't match, I was conducting a social experiment at the time....
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You will become my force of retribution. Where you tread, doom will follow. Go now and claim your destiny

[Seb]

Whilst I've never actually had an issue with their service, they lost my custom last time round due to the shocking pricing of their GPUs and HDDs. They were close to £100 more than ebuyer brand for brand on Titans at one point, when quized they blamed exchange rates and yet the competition never followed. It was precisely the same story when WD had the factory flood, Overclocker's put their prices through the roof and sat on their stock pretty much the following morning. Whilst I can appreciate that it's good business sense, it's utterly disrespectful to their customers.
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2010 Triumph 1050 Sprint ST

[The Artist]

OCUK are very popular so yes there are plenty of negative experiences, but it wouldn't put me off buying from them. I don't do knee jerk reactions from a few negative experiences.

The reason I won't buy from them is because they are a rip off.

When I did actually go in to pick something up for my dad ages ago, they were very helpful actually and the place was packed.

[iooi]

[UrbanRacer]

[Frost]

Amazon, ebuyer and scan are all places i have had some very good experiences with.

[iooi]