MCE wasting my time

[tatters]

I got knocked off one of my bikes back at the start of November, the third-party admitted responsibility and the bike was wrote off followed by being paid out for its agreed value.

Since then the issue of my other losses such as bike gear/earnings/recovery costs plus injures have been dragging on since due to waiting for a medical report on my injures to my back and legs, MCE and there solicitors fletchers have now sent me to 3 medical appointments this year each time after traveling across London to the clinic they sent me to l have found it shut which now after the third time l,ve had enough of especially as MCE have not bothered to tell me that the appointments had been canceled.

Can l instruct another company or solicitors to carry on with this part of recovering my losses? rather than being fucked around by these incompetent wankers.
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Past:NRG50,AF1125(x2),NSR125RR,ZZR250,CX500,VFR400,KR1S,ZZR600(x2),CB400N,YZF1000(x2),KH125,Z200,FX400R,CBR954RR(x2)GPZ500S,GT550,VFR750F(x2),RD350N,XR650R,CBR600F,CB250,KDX250,YZF750R,CRM250,400EXC,KLR650,TTR600RE,DR350S,R100GSPD,RGV250,VMAX1200,DL650,KZ750 Present:G650XC,C12,CRF450X,1190ADV

[T.C]

[TheDonUK]

Scouse Windowlickers the lot of them...

As far as i can tell Fletchers is just another floor of the MCE building, each floor is probably registered at companies house.

They sent me to Harley street, to possibly the most crooked doctor i have ever met. During the brief consultation i was fairly honest about my injuries. He was literally putting words (or injuries) into my mouth. He must have been on some kind of commission, the more injuries he finds the more he gets on top of his base fee...

Technically i don't see any reason you could not switch from fletchers to someone competent..

Communicate in writing with them, ask for their complaints procedure, financial ombudsman/FSA etc...
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[Current Bikes - GSXR-750 K5 & C90-97 ] [Previous Bikes: Runner 125, YBR 125, GS500, Bandit 600, Hornet 600, ZX6R-99, C90-99, R1-99, XT600E-04, GSXR-750 K4, CRF250L '16]

[tatters]

Thanks for replying T.C

I,m going to look into getting a local solicitors firm to carry on the process, I,m still suffering from the injures to my back and leg but MCE and Co as you say are just looking to get it all finished and out the way, l would normally just want the whole thing over and done with as l have done in the past after getting knocked off but the fact that after almost 4 months i,m still in pain is worrying me plus my GP is as useless as all he does is keep prescribing pain killers.
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Past:NRG50,AF1125(x2),NSR125RR,ZZR250,CX500,VFR400,KR1S,ZZR600(x2),CB400N,YZF1000(x2),KH125,Z200,FX400R,CBR954RR(x2)GPZ500S,GT550,VFR750F(x2),RD350N,XR650R,CBR600F,CB250,KDX250,YZF750R,CRM250,400EXC,KLR650,TTR600RE,DR350S,R100GSPD,RGV250,VMAX1200,DL650,KZ750 Present:G650XC,C12,CRF450X,1190ADV

[T.C]

[0l0dom0l0]

Be careful if you do get new solicitors as MCE will rape you for the cost of the time of your current ones.

They were good with me, perhaps ask if you can make your own appointment?
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CBT Passed: 30/08/2009, Theory Passed: 31/08/2010, Mod 1 Passed: 6/9/2010, Mod 2 Passed: 13/09/2010. Restriction ended 13/09/2012.

Bikes: 2007 Derbi GPR 50, 1998 Yamaha Fazer 600 (written off), 2002 Yamaha Fazer 600, 1994 CBR 600F, 2003 Triumph Daytona 600, Kawasaki ZX6R J1.....Current: 2006 Yamaha FZ6, 1998 Suzuki TL1000R and a Honda VFR 400 NC30.

[T.C]

[Alpha-9]

I'm insured with MCE....*gulp*
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Fzr-600 1999

[TommyC87]

Tatters , how has your claim turned out ? I had an accident , non fault . Other party claimed responsibility instantly .. Now I am struggling to get in contact with anyone at Fletcher's whatsoever (they were hasty to contact me everyday to sign them as my representatives ) . so ive found this thread and joined the group hoping your still a member and can give me some light at the end of the tunnel ?!

[Dave_R]

My experience with MCE and Fletchers was reasonable with respect to two non-fault accidents I had.

It got there in the end, but it took bloody ages, medical appointment was a joke and I had to persist with chase up emails.

First thing is to be realistic, do you really expect a fast and hassle free process from the average insurance company or solicitor?

The key is to keep chasing them up with emails, find out at who at Fletchers is handling your case and get their email address. If you don't get an acknowledgement to your chase email after a day or two, send it again.

Also, insist on having electronic copies of forms and letters emailed to you if they don't do it automatically. This way, you can respond to letters instantly, print forms, fill them out, scan them in and email it back. Again, send the email again if you don't get a acknowledgement after a reasonable amount of time.

[TommyC87]

Thanks Dave , I know the case handlers name and her email address . I was under the impression of being 2013 that an email to her directly would be much quicker than sending letters ... Apparently not the case though . 4 days on and no reply . I will use your advise and send it again . I can see why injury compensation would take months and months but as for compensation for time off work and a written off motorcycle I would of thought those would of been sorted fairly quickly ?

[Dave_R]

Compared to injury compensation, the other stuff like your motorcycle should be sorted out sooner but is still likely to take months. If they can be bothered they might send you an interim payment for the stuff that the 3rd party has already agreed on.

Be patient, persevere and send *lots* of emails.

[Diquitee]

Just jumping in here, first post ever so I apologise.

I've an open claim going on, car pulled a u-turn on me and wrote off my Bonnie, big mess. MCE assigned Fletchers and I just went with it, however my case handler went on holiday, not really a problem I know, but she didn't pass my case on to anyone else. I rang for days trying to get through to someone to talk about my case but just kept getting an answer phone or a receptionists "I'll get someone to call you back" I never received a call back.

In the end I changed solicitors, I'm sacrificing 25% of my compensation but I don't really care, it's now being dealt with professionals and I'm far more comfortable. I got a call from my case handler a day later asking why I was changing solicitors my response was 'how was your holiday?' She hung up on me.

Oh just to show you what kind of people Fletcher's are, it's been over a week and they still haven't forwarded on my case file to my new solicitors.

Picking up a new bike tomorrow, just going to have fun and forget about the case then.

[Diquitee]

Another addition to give a good representation of how efficient Fletchers are, it's been over 2 weeks and they still haven't bothered forwarding my claim onto my new solicitors.

Now my new solicitors have to get onto the SRB to get them to force Fletchers to release my file as they're dragging their heels. Not good.

So if anyone is reading this and has had an accident whilst with MCE, don't accept it when they push Fletchers onto you. Even if it means sacrificing a percentage of your compensation, find your own lawyer and don't let Fletchers' 'case handlers' deal with your claim. You're better off elsewhere.

[Minty]

Why would electing another law firm mean a 25% lower payout?
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My fingers smell of your mum.

[Diquitee]

The courts have changed, now if your claim is worth less that £10k the solicitors can't claim their fees from the other side.

However with all these ambulance chasers their fees are usually sorted out with the insurance company before hand. This is what I'm led to believe.

Though if you think about it, if you went with one of these firms that are in the same building as your insurers, they tend to drastically undervalue your claim. So I don't think your really taking a loss.

[T.C]

[Diquitee]

Thank you for the insight T.C.

I'm not too bothered about the speed of the claim now, I'm up and about again and have decided not to worry about it.

[Diquitee]

My solicitors finally got the case file through today.

Fletchers had sent my claim to the wrong insurance company. Hilarity has ensued.

How can these fuckwits still have a job?