Ghostbikes - Fedex

[Motorhate]

I ordered a Caberg helmet from Ghostbikes a while back and they promised delivery within two days. A week later, still nothing so I call them up. They tell me that the helmet was delivered two days after the order was placed, but Fedex seemed to have had problems uploading the signature for the helmet. End result, no helmet and no signature from Fedex.
Obviously I'm not happy at not having had the helmet delivered and being out of pocket so they call Fedex. They're adamant they delivered it, to which I say that's not the case. Investigation starts and the first step (yesterday) was for them to say they'd send out their driver to check the address (I say there's no point in doing that, I won't be around, they insist anyway ... grrrr). Today I come home, there's a note through the door from the driver which reads:

"Hi,
I'm sure this is the address the parcel was delivered to on 12/03/14)
Fedex driver"

Also in the shared hallway is a Caberg box. Seems Fedex hadn't delivered the helmet and only me chasing them up meant that it got delivered.
Usually Ghostbikes are pretty good - obviously not their fault Fedex are a complete bunch of fucknuggets who couldn't organise a bunk-up in a brothel. My band's vinyl shipment from a record company ended up in India the last time I had dealings with them and a guitar also went missing with them a good while back, only to reappear when I had a full on argument with the cock on the other end of the phone who I spoke to .... grrrrrrr!!!

/rant
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Current - Harley Davidson FXDB Street Bob | Harley Davidson FLTR Road Glide | Harley Davidson Road King
GONE - Honda CB500 Ratbike | Yamaha FZ750 | Yamaha XVS1100 | Kawasaki VN2000 | Kawasaki ER-6 F | Harley Davidson XL883L Sportster

[moppy]

The deepest circle of hell is reserved for delivery companies who don't deliver.

I refuse to buy anything from anybody who uses Yodel to deliver things to me any more. Twice they pretended to have attempted delivery, once they slipped a note through without ringing the bell or even knocking. I had taken the day off work all 3 days, so knew this to be the case.

FUCK Yodel.

[MC]

Had bad experiences with lots of couriers. UPS said they'd left a parcel with a neighbour, they hadn't, and tried to say they were lying. Turned out they'd delivered to completely the wrong person, who they then tried to deliver to again

DHL refused to deliver a parcel as apparently I live in downtown Baghdad, there way of telling me this was to send a letter out 2 weeks later, so had to go and collect the parcel.

DPD didn't show, called up, courier showed up annoyed saying I didn't answer my phone... checked phone (which was on silent) and I indeed had missed a call, funny as I thought couriers were meant to attempt a delivery not just call ahead

Numourous parcels turn up late at all hours, sometimes 2 weeks late with no apology.
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Yamaha MT-03 '08 (crashed)
Honda XR-125L '04

[thx1138]

had a note through the door once, several hundred pounds worth of stuff, left with neighbour

neighbour knew nothing

phoned company, put driver on the phone, adamant it was that neighbour

It wasn't. Eejit had written completely the wrong house number on the card, and left it with someone way down the street who gave it to me later that day, never met them before and it was a long way from my door step.

[Ste]

Why did you wait a week before chasing them up?

Yodel are the poo'est. Rather than delivering to the front door, they prefer delivering to the back garden by throwing the parcel over the side fence.

[Motorhate]

[wr6133]

[Ste]

Yodel!?!

They don't deliver to the front door, they deliver to the rear garden by throwing the parcel over the side fence.

I do not buy from anywhere that says they deliver with Yodel or MyHermes.

[thewhyoffry]

I always tend to use sportsbikeshop and use DPD delivery. DPD used to be utter shite but the last few years they have really upped their game with sms notifications and 1 hour delivery time slots. I know that's useless to you now but maybe worth knowing in the future..
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The why of fry

[ficedula]

I work for a mail order company, and our experience is that largely, quality of service is down to who you happen to have working for your local depot.

Every couple of years we switch to a different courier company in the hope of getting a better service (not happened yet), and whenever we do, we get just as many people saying "OH GOD why are you using <new_courier> THEY'RE SHIT" as we do saying "Brilliant, so glad you changed away from <old_courier> to <new_courier>, they're much better, I'll be placing more orders now!".

If the driver who normally does your route is actually trying to do a decent job, you'll [probably] have a good time. If they don't give a shit, you'll not (and because they're servicing your route, all the deliveries you get from that courier will seem shit!).
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Bike history: YBR125 -> XJ600

[Bofh5]

I always try and get deliveries to my work address.
That way there is always someone to sign and being a business address they seem less likely to play silly buggers.
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(L)users...Disk space is to good for them.

Bikes: Honda 50 / CB125-TDC / 93 CBR600 F2 (Stolen & Trashed) / 2001 SP-1 (Sold) / 95 CBR600 F3

[The Disapproving Brit]

[Rogerborg]

Dave from DPD is great. He's always calling up to find out when I'll be back and whether Mrs Borg is in to take a delivery.

It's such a great service that ever Mrs B seems to be whistling and smiling all the time these days.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Doovy]

[thewhyoffry]

[goto10]

[Ste]

DPD win.
Royal Mail win.
Parcel Force win.
But the most with is from the delivery driver who's a stoner, I won't name the company that he's from.

[growler]

Remember White Arrow

They once delivered a pair of boots through my open bedroom window taking out the 4 foot fish tank next to it
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DILLIGAF

[stinkwheel]

No-one meantioned shitty-link yet?

Our guy is terrible. Always delivers damaged/torn/squashed boxes. When I complained to him his reply was "Not my problem.".

Unfortunately for him, it became his problem. I MADE it his problem by instructing our staff that if he delivered anything with damaged outer packaging in future, it was to be opened and inspected before being signed for.

His best one was walking in through the door with a battery for my van, emblazoned with hazard stickers and this way up arrows all over it, upside down on his shoulder.
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[andyscooter]

we get problems with them all

city link now seem to use any pikey with a van as they closed the local depot

we had one turn up with building gear in the back with our parcels
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[goto10]

[waffles]

[Wonko The Sane]

We send orders out with TNT and the customer complaints land on my desk

I always thing I won't be surprised again by what has happened but then a TNT employee comes up with a new one

Latest one is sending a "before 12" delivery that was vital to my customer's business show in Brighton to Ireland for the fun of it

The other good one was an item addressed to Birmingham Hilton Hotel, NEC, Birmingham

couldn't find the correct address - he'd tried to deliver it to the NEC who'd refused the delivery making, ironically, a set of flyers for a royal mail conference late!
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