SOGA Tele speakers gone dodgy

[DrSnoosnoo]

Just want some quick advice. I bought a Tele from ARGOS for the sum of £400 (or there abouts) in November 2013. Recently we've noticed the speakers have gone shockingly bad. An 'S' sounds like 'Sh' at any volume level over 20 - It goes up to a stupidly high number, 20 is less than a third of the max.

I have my receipt for it and I want to go to the shop to say, swap it for a new one or give me my moneyz back. I (think) I know I can demand that, I don't want to have to wait however many days for them to send it for repairs blah blah.

So given I take the TV to the store (I'll even take it to the one I bought it from) with the receipt, can I request (this could elevate to demand) they replace the TV or refund my full monies?

Ta
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Did have: '95 ZZR600 '83 CG125 '97 ZZR1100 '15 Hypermotard 821 SP Do Have: '10 ZX10R

[ScaredyCat]

If you'd reported this fault to them before 6 months then they would have needed to prove there was nothing wrong.

After 6 months you're supposed to show that it was a manufacturing defect.

However, the EU have ruled that electronics should work for a 'reasonable length of time' based on its initial cost.

You could argue that 400 quid is a lot for a telly these days and you'd expect it to work for longer than 7 months.

You're within a year anyway, I'd expect argos to replace it with the same or something similar. Have you spoken to them at all ? You don't need to be all SOGA on them unless they start to be difficult about replacing it.
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[duhawkz]

its within 12 months, argos are usually alright they will probably just swap it straight over for you.


but to answer your question yes you can expect that they either repair or replace it for up to 2 years. 0-6 months they should do this without question

6-24 months they would have to prove that you had damaged it before they could refuse your warranty

https://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
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"The guy is a worthless cunt and I honestly believe I would be a slightly happier person if he died." - Chris-Red

[duhawkz]

[DrSnoosnoo]

The fault happened pretty much overnight a couple of weeks back but I've been moving house and all the other excuses that put carting your 42 inch tele across town the last thing on your list.

I agree with your point about the money and the expectation of length of use and IMO they cannot doubt my claim. The TV is in perfect condition, still has the stickers around the screen

I've never tried blasting out some dubstep at volume a million on it even though the TV would allow this.

I haven't been yet I want to go prearmed with information for the slight chance of an arsey manager tells me, computer says no, to save me taking the TV home, to go back again.

My opinion on this is that, while they could ask me to send it for repair, I would not want a repaired TV which cost £400, I want a perfect condition TV as was expected and I am within my rights to request that. A TV of this price point shouldn't need repairing after 9 months of general day to day use. Either replace with a TV equal to this quality or price or give me my monies back.
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I'm Sam; Northern, Ginger, Lover
Did have: '95 ZZR600 '83 CG125 '97 ZZR1100 '15 Hypermotard 821 SP Do Have: '10 ZX10R

[duhawkz]

best not to mention you moved house, they could well claim you damage it during the move
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"The guy is a worthless cunt and I honestly believe I would be a slightly happier person if he died." - Chris-Red

[Ste]

Take it back, ask for refund, the staff aren't paid enough to care so I'd expect you'll get your money back fairly easily.

[DrSnoosnoo]

[ScaredyCat]

[Quornholio]

Argos are generally quite good for returns.

How did OP pay? If paid by CC, I'd be going through them. S75 is it?

Even debit cards have _some_ protection.
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[DrSnoosnoo]

[hedgehugger]

I'd fire off an email to Argos in the first instance.
Have you contacted them at all?

[Ste]

Start with the simple option first, take it back, say that the speakers are broken and that you want a refund.

You could also call them and ask about it before lugging the TV back to the shop.

[DrSnoosnoo]

[Ste]

Saturday is good cos they'll be plenty of customers in the shop.

[DrSnoosnoo]

[mudcow007]

they are pretty good, we have been through about 4 different hoovers bought through Argos, all of them developed some sort of fault

take it back to the store in box with receipt an they swapped em straight away

[iooi]

[recman]

Name and shame the make and model of TV.