two questions about a brand new bike

[stuartt]

hi , i bought my son a rieju marathon pro .

firstly i did the first service myself ( oil & filter )

does that mean the bikes warranty is void ?

i ask as at approx 2 months old at about 1200 miles the rear wheel bearings collapsed ( possibly causing my boy to have a accident )

it looks as though the spacer in the rear wheel is a few mm to short causing sideways pressure on the bearings .

second question most months rieju has a deal on , i asked my dealer if the bike came with sm wheels & he said yes .

when i picked up the bike he said once my son gets the v5 email it to him & he will forward it to rieju & they will send the wheels out in the post .

i did that about 5 weeks on ( the delay turned out to be due to him not registering the bike with the dvla till just over 3 weeks after
buying the bike ) so my son was riding a unregistered bike on the road .

fast forward to last week when the rear wheel bearings went i phoned rieju to find out what size of bearings i needed to buy & inquire about a new fork seal ( 1 fork was pissing oil ) it turned out to be a tiny tear on the inside of the seal prob from when the forks where getting put together in the factory ) i asked if they had any idea when the wheels were coming & they said the offer ended months ago & the dealer never asked about wheels !

i said did you not get a copy of the v5 & they said no & we never ask for a copy of the v5 when a offer is on as soon as we get the warranty card we send out the wheels or exhaust or whatever may be on offer .

i feel really angry that the guy lied to me & on top of that i bought a gas gas of the same dealer about 4 months ago & i'm needing a bit for the starter but gas gas can't send the part to me as he's still not sent of the warranty card for my bike or sent of a warranty claim form in to them !

thoughts please stuart

[Wonko The Sane]

Sounds like a sale of goods act not fit for purpose with regards the bearings collapsing.

Is there anything in the service book or manual related to the rear wheel / bearings other than chain tension?

if not then who serviced it and when is not relevant to the issue.



with regards the wheels, dealer is obviously a cunt.
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[Nexus Icon]

Re. the failure, it shouldn't even be an issue in this instance as the failure and the service are in no way related.

You might have ended up in a bit of a shouting match if, for example, you'd completed an oil change and the following week the oil fell out of the drain plug and lunched the engine.

Re. the wheels, if you don't have any written documentation of the offer it's going to be tough to prove anything but a few days spent at the dealership, telling potential customers to be aware that false promises are made there, would make me feel a lot better.
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Greetings from Shitsville!

[Boxing]

I can only offer a suggestion on said dealership. Don't go there again to buy stuff. It's obvious he doesn't care about the customer, just the sales, hence lying about the wheels.

[Wonko The Sane]

Do you have any proof of purchase?

could politely talk to Rieju and explain you'd been promised by the dealer that you'd receive the benefit of an offer they, the manufacturer, were running at the time. You have unfortunately missed out due to the dealer's inaction on sending the warranty card in, which is a piety as it was one of the selling points that finalised your decision to buy one of their products, would they see fit to make things right?

however, you also have a warranty claim which I would suggest taking up straight with Rieju themselves as you feel you can no longer trust the dealer based on the following:

1) the afore-mentioned lack of action on sending the warranty card in resulting in you missing out on the offer that persuaded you to choose the Rieju over other bikes

2) the fact that the dealer handed over the keys and let your son (who's bike you are discussing) prior to registering the vehicle with the DVLA, causing him to un-knowingly be riding round on an un-registered bike for a few weeks.

3) you bought yourself a bike of a different make from this dealer and are unable to source parts from the manufacturer as the other manufacturer won't deal direct with customers unless they have received the warranty card.

Due to the above issues, you no longer feel that you can trust the dealer to take due care when assessing a repair or act in a timely manner regarding a warranty issue.

Unfortunately, on [date] the rear bearings collapsed, causing this to happen which in turn caused this injury, I feel this is something that should not happen on a bike so new. Looking at the bike I noticed….

In light of the issues with the dealer, would you be willing to review this issue direct with myself under warranty?



or something along those lines - citizens advice can help with putting letters together to send in and advise on sale of goods act, fit for purpose etc but don't expect them to know everything about everything
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[Atomic Punk]

WTF is a rieju ???
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I may have lost my way but I'm way ahead of schedule.

[conker]

https://www.riejumoto.co.uk/

[_mjs_]

I bet your Rieju and Gas Gas feel right at home parked next to your Victory
____________________
Previous Bikes: 2006 Honda XR125L > 2003 Yamaha DT125R > 1996 Honda CB500
Current bikes: 1997 Kawasaki ZZR 600 E5 > 2006 Honda Varadero XL125V

[stuartt]

rieju uk said the offer stopped about 2 months before i bought the bike & said its not there problem take it up with the dealer !

i have a email from the dealer saying that the bike comes with sm wheels .

my boys waiting for a lawyer to get back to him although i think the lawyer will only take to do with the wheel bearing collapsing leading to a accident .
maybe trading standards can sort out the wheels i'm not sure

[_Iain_]

Part of that first service is from memory a full nut and bolt check, check of all the bearings etc whereby any issues like the aforementioned wheel bearings would start to show themselves. First service should always be done by the dealer. A wheel bearing doesn't just collapse out of nowhere - there would have been multiple warnings, odd noises, play etc long before a full collapse of both bearings that rider ought to have picked up on.

Also, possibly caused an accident? Either he binned it, or he diddn't. If he diddn't and just had a little wobble it's a very good lesson in not ignoring odd noises from your motorcycle.

The wheels thing is a dealer issue.

The offer was put on by Rieju that if you bought the bike with knobblies, you got the SM wheels free, or a free upgrade kit including spare plastics, a DEP pipe and a sump guard. The dealers leaflets clearly date that, hence it's not Rieju's problem as its them that's promised the extra wheels.

The registration thing is again, a dealer issue but there's not much that can be done about this tbh unless you have a time machine.

Your fork seal is a warranty issue, that's worth taking up with the dealer. They will fix this.

Best course of action IMO;

* Go to dealer.

* Dont touch the fork seal or the wheel bearings.

* Complain about all of this, complain about the registration issues.

* Mention you have spoken to people on various forums (dealerships do not like the idea of being named and shamed on forums)

* Demand to speak to the manager, request some form of compensation (New lid, new jacket, nice big lock, or a free service or something?) Idk, see what you can get out of them.

* If they then don't rectify the issues, respond with a suitable freebie and do a lot of arse kissing then see trading standards/lawyers etc

* If it comes to lawyers, name and shame on here. See the Victor Devine thread(s) https://www.google.co.uk/?gws_rd=ssl#q=bikechatforums+victor+devine

As for 'whats a Rieju' - Decent little bikes. Built with loads of quality components in spain, and running Yamaha's YZF-R125 engine, but kitted out with a carb. The only four stroke on the market that can be de-restricted, and as such the most powerful. Winner of MCN's 125 of the year award last year.
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Please be aware that the above post may be full of complete nonsense.
Riding: '07 KTM Duke II, Baotian BT49QT-20 Driving: '88 Volvo 340

[iooi]

[stuartt]

i agree the bearings must of gone over time .

my boy did have an accident .

when the bearing collapsed we were riding on forestry tracks so the rough ground may of hid the noise & unsteadiness that must of been felt of the back wheel .

i bought the bike of a dealer thats owned & run by 1 guy .

it turns out that once he's got your money he doesn't want to hear from you again .

i got the bike fixed myself to save any delays .

the first set of bearings i fitted lasted just under 2 miles , a local bike shop noticed the spacer in the rear wheel was to narrow by about 3mm , i'm not sure how the first set of bearings lasted a 1000 miles .

there's no way i can go back to the dealer after dropping him in it was gas gas & rieju .

the dealers still not sent away the warranty card for my gas gas that i bought 4 months ago which means gas gas uk can't send me out the bit i need for my starter .

i feel very foolish for buying the rieju from a total arsehole & not from my local dealer in glasgow .

[stuartt]

the chain had been adjusted .

it turns out the dealer made up the bit about emailing the v5 , rieju said thats never been the case , if a offer is on they send out whatever is on offer as soon as they get the warranty card .

[iooi]

[stuartt]

the spacers were in the correct place , it never crossed my mind that the spacer in the hub would be to short causing sideways pressure on the bearings causing them to collapse .

[Wonko The Sane]

There are a few issues here

either bike is not as it should be - fix please / reject

bike is miss-sold as bought as enticed by dealer promise of extras
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[iooi]