red star equity (rant)

[andyscooter]

has any one ever had a smooth claim with them

phoned them to sort bike out as i pretty sure its a write off

they told me i need to phone other persons insurer

i have a letter stating im not allowed to contact the other person or their insurer off my solicitor

so i call my broker who say dont worry we will sort it

week later still nothing about the bike

phone broker who insist they sorted it

phone red star again who have stopped my claim as its non fault and needs to be done by the others insurance

they then gave me the phone number and hung up

so im phoning again this morning to try and sort it wish me luck
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[P.]

I call the people dealing with my claim, usually my insurer. I call them twice daily.

They will want to get it done otherwise they get your calls consistently.

Alternatively head off to some sketchy accident management company.

[arry]

What level of cover do you have?

It's Equity Red Star by the way

[MattEMulsion]

If you are only 3rd party, your insurer will not be interested.
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Yamaha YZF-R6

[andyscooter]

Im fully comp
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[waffles]

I used them for my first bike, I sold it after a few months and bought another which they wouldn't insure unless I paid them a lot more. I cancelled the policy and was told I would get a refund as I had paid the year in full when I took the policy out. A week later I got a letter through saying that my policy was cancelled and the cancellation fee was oddly the exact same amount as the refund I was due to receive.

Still not as bad as another company who sent me someone else's documents for a transit van instead of my policy. I have no idea who they sent mine to.
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Theory test - 19/8/09, CBT - 11/10/09, MOD 1 - 16/8/10, MOD 2 - 27/10/10
Past rides Yamaha XT125X, Triumph TT600, Honda XR250
Current rides Suzuki GSXR 600, Honda MSX125

[Dave70]

When I claimed for a non fault RTC, I spoke to my insurer (broker) who sorted it out with only one visit from myself (their shop was at the bottom of my road). They sent an evaluator out to look at the damaged bike within a day or two and gave the shop the go ahead to carry out the work and order parts. My insurance (fully comp.) paid out initially and recouped the cost from the other sides insurance, along with re-instating my no claims bonus.

I have claimed twice with them (both non fault) and this is how it worked both times, with the only difference being that the first bike was written off but, they paid up in around a week to 10 days.

My broker was Kestrel (IOM based company) and the insurer was Hiscox. Can't fault either of them. They even swapped my insurance over to my new bike, after the first was written off, without any "admin" fees and also insured it for over a grand more without any increase in premium.
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There ain't no devil, there's just god when he's drunk.

2012: R125 killed by white van. 2016 R125 killed by 30,000 miles of redline. Current: 2016 Kawasaki ER6f.

[BigDan1190]

Well, if its not your fault, then your insurer has nothing to do with it unless they are processing the claim against the other company's insurer on your behalf - but you said that you have a solicitor, so...

The person you need to be keeping on top of is your solicitor, or go to a well known accident management company (BLD and sorrymate come to mind). When BLD sorted out my claim, I got a free hire bike.

[arry]

[G]

If it's non-fault, personally I'd go through the other person's insurance as much as possible anyway - with fully comp they may have it as a claim against you until they recover costs from the other person's insurance.

[Fowlersrs]

I never had a prob with them when I smashed my z750 into 5 million pieces

[Rogerborg]

Whatever you do, start heading everything clearly as "COMPLAINT" or getting a complain reference number. Keep a list of your consequential costs.

I suspect that ERS are bargain basement underwriters for a reason.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[MattEMulsion]

Why have you got a solicitor involved? Maybe you should give us the full story from the beginning...
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Yamaha YZF-R6

[janner_10]

I was with them when I had my accident. You claim on your policy if you are fully comp to get bike repaired / written off.

All my dealings were with my insurer, once liability got established to the 3rd party, they claimed all the money back from his insurers plus my excess.

The whole process was pretty quick and much less hassle than I thought.

I used White Dalton for my injury claim also.

If you are fully comp, you deal with them and them only. I wouldn't engage in any conversation with the other side or his insurer at all.
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Yamaha FZS600 (Now gone to heaven) > CBR600F4i (SOLD) > '99 YZF-R1

[CaNsA]

[BigDan1190]

[arry]

Hi - sorry that I appear to have irked you somewhat; that wasn't intentional, and I did start by saying 'sorry'.... but

[iooi]

[G]

[arry]

Indeed, G. I was splitting hairs a little I'll grant.

The long and short is that going direct to TPI and claiming from them is one valid route, and going to his own insurer is another. Which is 'right' entirely depends on circumstances, the full details of which we don't know - so I was correcting some of the assumptions / general misconceptions made in Dan's posts.

[andyscooter]

As stated above am fully comp am claiming off my insurance for bike and they are reclaiming the losses off the tpi

Solicitors involved are a claim company for compensation and loss of earnings


Police report says car at fault for pulling out blindly from behind a van


Just spent two hours filling forms out most of them asking same question in different words

Still don'tknow when bikes being collected to be aassets but I'm guessing write off as

Forks bent back and to one side ,screen smashed handlebars bent seat snapped off every panel damaged airbox snapped off and both mirrors FUBAR

But good news rear tyres good (fitted on day of accident) and its still better then bodyguards honda
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[BigDan1190]

[arry]

[andyscooter]

Luckily for me police attended and investigated saying blame was on the car but I could be more careful
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet