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Right Choice Insurance - Wrong Choice

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UrbanRacer
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PostPosted: 11:59 - 21 Aug 2017    Post subject: Right Choice Insurance - Wrong Choice Reply with quote

Its thats time of year where I'm legally obliged to get ripped off by the insurance companies.

My renewal from Carol Nash was a bit of joke and the "i can't be bothered attitude" from the Carol Nash rep ended any chance of them getting my business this year.
So my next point of call was the ever popular compare the market to get a base price to work off of for my insurance costs, top 3 were

1. Right Choice Insurance
2. MCE
3. Bennetts

Right Choice Insurance were £10 cheaper than anyone else, i wasn't interested in any of the additional benefits like Breakdown cover, Leather Cover or Dancing girls so as they were the cheapest i thought i'd go with them.
As usual i had the follow up call with them to go over everything however they wanted to go into things a bit more in-depth like asking me what my last 3 previous bikes were....
anyway once that was done i got an email from them with the welcome pack, and as you would expect they wanted proof of no claims..... and

A photocopy of my driving license card, both sides
A DVLA share code for online viewing of my driving license
A photocopy of all 4 pages of my V5
A photograph of my Odometer

what the fuck!

I called them back and i was going to just cancel but they said i would need to pay a £60 admin fee Shocked

Fuck these cunts, not worth the saving of £10. I've never had to supply anything like that to any insurance company previously and it will be last time i take insurance with Right Choice Insurance.

Google reviews seem to agree with me, wish i had checked prior to paying these scum bags.
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Freddyfruitba...
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PostPosted: 12:19 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Liam_ wrote:
i was going to just cancel but they said i would need to pay a £60 admin fee.

Assuming you're still in the mandatory 14-day cooling-off period tell them to take a hike. I think that a realistic admin fee is permissible during that time, but £60? 'Avin a larf.

Agreed, very odd behaviour - never been asked for any of that stuff before.
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rpsmith79
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PostPosted: 12:24 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

[quote="Freddyfruitbat"]
Liam_ wrote:


Agreed, very odd behaviour - never been asked for any of that stuff before.


But it's not as though any of that stuff is hard to do, get smart phone, take few photos, click attach to email, email to insurance company

Would have been quicker to do that than write the ranty post above
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P.
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PostPosted: 12:34 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

rpsmith79 wrote:
But it's not as though any of that stuff is hard to do, get smart phone, take few photos, click attach to email, email to insurance company

Would have been quicker to do that than write the ranty post above


Why would they need the V5 though... its not proof of ownership. They would be told to fuck off, my cat doesn't want me to photo it.

The speedo only comes on when its switched on, but I don't have a battery yet.

What then. Wink

I'd 14 day period that shit and go with MCE who barely you to be human.
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rpsmith79
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PostPosted: 12:39 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Paddy. wrote:
rpsmith79 wrote:
But it's not as though any of that stuff is hard to do, get smart phone, take few photos, click attach to email, email to insurance company

Would have been quicker to do that than write the ranty post above


Why would they need the V5 though... its not proof of ownership. They would be told to fuck off, my cat doesn't want me to photo it.

The speedo only comes on when its switched on, but I don't have a battery yet.

What then. Wink

I'd 14 day period that shit and go with MCE who barely you to be human.


Still cheaper to buy a battery than pay the £60 cancellation fee though Wink
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arry
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PostPosted: 12:39 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Freddyfruitbat wrote:

Assuming you're still in the mandatory 14-day cooling-off period tell them to take a hike. I think that a realistic admin fee is permissible during that time, but £60? 'Avin a larf.


Unfortunately not quite right. They can charge £60 as long as they're clearly stating that would be the case.

However, reading the post and assuming I'm right on the timeline of events, they can't send the welcome pack after the sale and then state the fee. So you'd be right that the fee can only be 'reasonable' if that's the case, and I wouldn't expect FOS not to side with customer on 60 quid being unreasonable.

No way I'd be letting it slide, either way.
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Monkeypony
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PostPosted: 12:47 - 21 Aug 2017    Post subject: Reply with quote

I'm curious. Why not just send them what they're asking for?

I'd rather take half a dozen photos and email them than give some insurance company £60 for doing nothing.

The only piece of information that isn't something you've already told them about would be the odometer reading. Other than that, you already declared any points, told them the bike is registered to you and kept at whatever address you've told them it's kept at.

It actually seems fairly sensible for them to actually to bother the check that the info you've given them is correct.
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UrbanRacer
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PostPosted: 13:11 - 21 Aug 2017    Post subject: Reply with quote

Monkeypony wrote:
I'm curious. Why not just send them what they're asking for?

I'd rather take half a dozen photos and email them than give some insurance company £60 for doing nothing.

The only piece of information that isn't something you've already told them about would be the odometer reading. Other than that, you already declared any points, told them the bike is registered to you and kept at whatever address you've told them it's kept at.

It actually seems fairly sensible for them to actually to bother the check that the info you've given them is correct.


I just find the level of information they require to be excessive, it's almost like the customer can't be trusted. or guilty until proven innocent.
If i take insurance and i bullshit them then later down the line i need to make a claim and it turns out i have points i didn't declare or i lied about my driving history then surely thats entirely my fault and the insurance can then turn round and say fuck off which is totally justified.

Where does it stop?

A photograph of your tyres?
A photograph or your knee sliders?
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Monkeypony
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PostPosted: 13:28 - 21 Aug 2017    Post subject: Reply with quote

Liam_ wrote:
I just find the level of information they require to be excessive, it's almost like the customer can't be trusted. or guilty until proven innocent.
If i take insurance and i bullshit them then later down the line i need to make a claim and it turns out i have points i didn't declare or i lied about my driving history then surely thats entirely my fault and the insurance can then turn round and say fuck off which is totally justified.

Where does it stop?

A photograph of your tyres?
A photograph or your knee sliders?


Well, if I was risking my money to ensure someone, I'd want to make sure they weren't telling me fibs, but I agree it's getting a bit silly. Similar things seems to be creeping in across many companies now, so I suspect it will become the norm.

For my most recent policy, I had to provide proof of a previously owned 1000cc bike. Not such requirement of proof was stated when I filled in my details online and paid for the policy, "Have you previously owned a 1000cc bike" was never even a question that they asked!

Fortunately, I was able to provide proof, so no problem, but I think insurance companies need to be MUCH clearer what info they want you to provide BEFORE they take your money!
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M.C
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PostPosted: 13:31 - 21 Aug 2017    Post subject: Reply with quote

Dunno why you would go with an unknown (at least I've never heard of them) insurer/broker for the sake of a tenner. The one good thing about MCE is they don't ask for anything Thumbs Up
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Musketeer
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PostPosted: 13:34 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Liam_ wrote:

A photocopy of my driving license card, both sides
A DVLA share code for online viewing of my driving license
A photocopy of all 4 pages of my V5
A photograph of my Odometer

what the fuck!


Thanks for telling us. I won't be insuring my bikes with them. Especially the highlighted bit is disturbing.

I'm with Bennetts from August this year and they didn't ask me for any of the above. I had my Fireblade insured with them a year ago.

The only copies of documents I had to provide to any insurance company were my licence card (both sides) and NCD proof.
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Monkeypony
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PostPosted: 13:36 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

JZ wrote:
Thanks for telling us. I won't be insuring my bikes with them. Especially the highlighted bit is disturbing..


Why would that be disturbing?
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rpsmith79
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PostPosted: 13:40 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Monkeypony wrote:
JZ wrote:
Thanks for telling us. I won't be insuring my bikes with them. Especially the highlighted bit is disturbing..


Why would that be disturbing?


I was about to say the same thing

I have to routinely provide my share code with my workplace to be able to be added onto the company pool car policy, nothing disturbing about it at all, just an easy way to check you have the correct licence for the vehicle you will be piloting, and to check if/how many endorsements you have (which you should have declared anyway)
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P.
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PostPosted: 13:43 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Monkeypony wrote:
JZ wrote:
Thanks for telling us. I won't be insuring my bikes with them. Especially the highlighted bit is disturbing..


Why would that be disturbing?


They seem to be one of the only ones asking. They would be told to fuck off by me also.

I'd chop and change insurance. Not a chance I'd stay with them. My bike is owned by me, the receipt is in my name but the V5 is not in my name because reasons. Wonder if they'd have an issue with that.
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Monkeypony
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PostPosted: 13:45 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Paddy. wrote:
My bike is owned by me, the receipt is in my name but the V5 is not in my name because reasons. Wonder if they'd have an issue with that.


I would think every insurance company would have issue with that, if you've told them the vehicle is registered to you. Which you will have done.
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Musketeer
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PostPosted: 13:46 - 21 Aug 2017    Post subject: Reply with quote

But they asked for a copy of the licence too. That should be sufficient.

I've never tried to get DVLA code before so I don't know what information insurers can get that way.
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Monkeypony
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PostPosted: 13:47 - 21 Aug 2017    Post subject: Reply with quote

JZ wrote:
But they asked for a copy of the licence too. That should be sufficient.

I've never tried to get DVLA code before so I don't know what information insurers can get that way.


Just your endorsements, which aren't recorded on your license.
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P.
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PostPosted: 13:48 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Monkeypony wrote:
Paddy. wrote:
My bike is owned by me, the receipt is in my name but the V5 is not in my name because reasons. Wonder if they'd have an issue with that.


I would think every insurance company would have issue with that, if you've told them the vehicle is registered to you. Which you will have done.


But I don't. The V5 shows nothing to do with me so why would they be entitled to see it. The bike exists and can be confirmed by them typing that reg number into their magical box. The V5 is nothing special.

The licence thing, they get a photocopy. The same I've provided for the last 5 years.
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Monkeypony
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PostPosted: 13:51 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

Paddy. wrote:
But I don't. The V5 shows nothing to do with me so why would they be entitled to see it.


If you need to claim, it'll be the first thing they ask for.

If someone else is claiming against you, it'll likely still be the first thing they ask for.

If you told fibs, they can pursue you for cash monies to cover their loss.
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Rogerborg
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PostPosted: 13:54 - 21 Aug 2017    Post subject: Re: Right Choice Insurance - Wrong Choice Reply with quote

arry wrote:
I wouldn't expect FOS not to side with customer on 60 quid being unreasonable.

That's not unlike the opposite of unclear. Thumbs Up
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Freddyfruitba...
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PostPosted: 13:55 - 21 Aug 2017    Post subject: Reply with quote

Monkeypony wrote:
Well, if I was risking my money to ensure someone, I'd want to make sure they weren't telling me fibs

Well actually, they could arguably make more money by not asking. If Johnny Lowlife tries to buy cheap insurance by telling porkies, then he will probably get stopped in his tracks with Right Choice Insurance, who will not be making any money out of him. However, if he goes with (say) MCE, who don't ask awkward questions, they will take his premium.

Fast forward 6 months, when Johnny has a big off. At this point MCE will now presumably investigate and ask all the questions which Right Choice asked up front. And by exposing Johnny's fibs, they won't need to pay out on the claim. So MCE still end up ahead on the deal (ignoring costs associated with investigating/rejecting the claim)...
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Monkeypony
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PostPosted: 13:58 - 21 Aug 2017    Post subject: Reply with quote

Freddyfruitbat wrote:
Well actually, they could arguably make more money by not asking. If Johnny Lowlife tries to buy cheap insurance by telling porkies, then he will probably get stopped in his tracks with Right Choice Insurance, who will not be making any money out of him. However, if he goes with (say) MCE, who don't ask awkward questions, they will take his premium.

Fast forward 6 months, when Johnny has a big off. At this point MCE will now presumably investigate and ask all the questions which Right Choice asked up front. And by exposing Johnny's fibs, they won't need to pay out on the claim. So MCE still end up ahead on the deal (ignoring costs associated with investigating/rejecting the claim)...


Except when Johnny's accident involves him plowing through a bus stop full of school children and he kills and maims a few. Which his insurance company will then have to shell out for. They'll end up very much down on the deal then!

It makes sense for them checking info.
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Wonko The Sane
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PostPosted: 14:26 - 21 Aug 2017    Post subject: Reply with quote

Monkeypony wrote:
JZ wrote:
But they asked for a copy of the licence too. That should be sufficient.

I've never tried to get DVLA code before so I don't know what information insurers can get that way.


Just your endorsements, which aren't recorded on your license.


the online check thingy is pretty much the same info that used to be on the paper counterpart, that you would have once had to copy and send
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Bonnie Lad
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PostPosted: 14:31 - 21 Aug 2017    Post subject: Reply with quote

+1 for telling them to fuck off tbh

I had the same with bikesure - they wanted pics of my thatcham certificate for the factory fitted alarm, pics of my Almax chain, and a receipt for purchase of Almax chain.

Told them to do one within 14 days, acted like a twat on the phone and they waived the 25 quid ransom too. Went with Bennett's who didn't ask for anything daft.

If an insurer behaves like that up front, what do you expect them to act like if you ever have to make a legitimate claim from them?
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MahatmaAndhi
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PostPosted: 17:45 - 21 Aug 2017    Post subject: Reply with quote

What happens if you don't send them the details? Does the insurance become null and void?
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