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Morisson's appear to be collecting idiots.

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talkToTheHat
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PostPosted: 19:09 - 07 May 2014    Post subject: Morisson's appear to be collecting idiots. Reply with quote

My bike is quite often used for supermarket runs. I call into the Balby store when I'm passing as it's one of the better ones. Particularly for pies and cakes, and unlike York and Huddersfield, the loos are not some kind of disaster area. All was good until the one member of staff decided that black leathers and an old twin made me a some kind of thief. I wouldn't mind if I'd tripped an alarm, had been concealing my identity in the store or had otherwise been acting suspiciously.

Here's what I wrote into both the store manager (who has not replied) and copied to their customer services.


Quote:
First, I'd like to say how much I liked shopping at the new Balby store. It has a well designed carpark with nicely defined motorcycle parking. The cakes are fantastic and the bakery staff will go to extraordinary lengths to find out if a particular product is suitable for vegetarians. The checkout staff are really friendly and there are plenty of them and I never feel harassed into using a self service checkout – I don't get on well with self service machines anywhere and they are awkward to use if either tall, encased in motorcycle leathers, or one is less able to bend due to a disability, and I manage all three of those. I've had “write letter praising Balby Morrissons” on my todo list for many months, but I regret I have not gotten around to it as I dislike writing letters.

You will note I used the past tense. This is unfortunate. I am currently quite upset. Friday (11/4/2014) afternoon I called in at the store. I had a nice chat with the lady at the checkout about my roadtrip plans. Something about my deep seated belief that passing through North Yorkshire would cause rain despite the weather forecast. I stopped at the kiosk on the way out as just after I left the checkout I received a text message asking me to buy some stamps. I had just left the store with a few items for dinner and feeling most pleased about your offer on Captain Morgan's. I stopped to send a text message before loading my motorcycle's topbox. I noticed there was a police car parked outside the store again. I remember wondering whether the store had a shoplifting problem as I had seen a police car parked in the same place the last time I was at the store.

I was approached by a member of staff. First he asked me whether I had been offered carrier bags at the checkout. I told him that I did not need any as they would likely have to be unpacked to secure my shopping within the topbox. He then asked to see my receipt and starts babbling about how he'd seen me visit the kiosk but not go through the checkouts. He then starts going on and on and on about catching shoplifters. Apparently he'd caught someone that morning and was feeling most proud of himself. I was a little upset about this and asked him if he was accusing me of shoplifting because of my care for the environment, or because I rode a motorcycle. He didn't have an answer for that beyond demanding my receipt again. It took me a while to find as there are many pockets in my leathers and more than a few old Morrison's receipts crumpled up here and there.

Eventually I found the correct receipt. The staff member continued his lines of conversation about the shoplifter he caught, how useless he thought the people employed by the store to actually handle security were, and the tensile strength of carrier bags. I'm not sure he quite grasped the idea that the appropriate thing to do would have been to apologise and go away. When he finally got the message and left me alone, the police car left.

Whilst it must be a sign that an employer is doing something right for employees to willingly accost villainous environmentalist bikers, I would like to know whether your staff are trained to perform such actions, particularly profiling customers by their degree of environmentalism and choice of transport. I'd also like to know why regular staff are doing this when the store apparently retains dedicated security staff.

Furthermore I would really like to know whether your staff have been making false allegations about me to the police, and whether this is a matter of store policy or merely staff enthusiasm.

I enclose a photocopy of my collection of receipts from that day.


The reply is EPIC:
https://www.bikechatforums.com/files/morissons.jpg

Yep, now I'm a petrol thief too. WTF?
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Al
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PostPosted: 19:23 - 07 May 2014    Post subject: Reply with quote

Your letter drags on a bit about a load of irrelevant stuff.

They probably got half way through and just said 'fuck it, send the man some vouchers and say sorry' hence the mistake thinking you were using the petrol station.
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Clutchy
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PostPosted: 19:40 - 07 May 2014    Post subject: Reply with quote

Meh, he had a job to do but could of handled it better.



Anyway mr. petrol thief, you got free vouchers! Laughing


How much?
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Raffles
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PostPosted: 19:42 - 07 May 2014    Post subject: Reply with quote

BCF does seem to have an inordinate number of suspected shoplifters.
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Ben90
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PostPosted: 20:06 - 07 May 2014    Post subject: Reply with quote

Quote:
I stopped to send a text message before loading my motorcycle's topbox.


Perhaps the undoubtedly non-biker person who responded to this letter thought 'what the fuck is a top box' before realising that it was obviously biker talk for a fuel tank.
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LaurenceR46
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PostPosted: 20:11 - 07 May 2014    Post subject: Reply with quote

Ben90 wrote:
Quote:
I stopped to send a text message before loading my motorcycle's topbox.


Perhaps the undoubtedly non-biker person who responded to this letter thought 'what the fuck is a top box' before realising that it was obviously biker talk for a fuel tank.


I think you hit the nail on the head, good of them to give you some vouchers I say!
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talkToTheHat
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PostPosted: 20:13 - 07 May 2014    Post subject: Reply with quote

two £10 vouchers, so twice my average fuelling.

Currently contemplating the best way to take the piss. I think bagging every item in a separate carrier bag might be too much like effort.
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yen_powell
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PostPosted: 20:21 - 07 May 2014    Post subject: Reply with quote

It was probably all just a silly mistake. Do you look like this for instance?
https://www.guerillapolicy.org/wp-content/uploads/2013/03/Old-lag.jpg
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CaNsA
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PostPosted: 20:25 - 07 May 2014    Post subject: Reply with quote

Morrisons staff are retarded.

I was told to remove my lid and to get off my bike before they would turn the pump on because...

Quote:
Manager >>> It is because the thermite reaction between the nozzle, petrol and petrol tank can cause a fire


https://www.bikechatforums.com/viewtopic.php?t=249401
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G
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PostPosted: 20:37 - 07 May 2014    Post subject: Reply with quote

My (very) recent letter to Morrisons:

Quote:

While you are overall my favourite supermarket, I'm currently in the unenviable position of only having Tescos locally.
One of the many reasons I would prefer to frequent your business is the carrier bags that can actually carry things - I have to double or triple bag in tescos just to take my shopping 20 meters to my cycle. Nevermind the Asda 'bag for life' which didn't make it past the end of the tills!
Considerably better tensile strength offered by Morrison's bags, I would say.

Having recently heard that you persecute self proclaimed evironmentalists, I'm going to endeavour to make every effort to patronise your business more often, despite the logistical issues.

I'm also glad to hear your staff do try and take an active role in reducing thefts, both to keep such people away from us honest folk as well as ensuring the costs aren't passed on to the rest of the consumers.

On behalf of right-minded motorcyclists, I thank you!


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LaurenceR46
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PostPosted: 20:41 - 07 May 2014    Post subject: Reply with quote

CaNsA wrote:
Morrisons staff are retarded.

I was told to remove my lid and to get off my bike before they would turn the pump on because...

Quote:
Manager >>> It is because the thermite reaction between the nozzle, petrol and petrol tank can cause a fire


https://www.bikechatforums.com/viewtopic.php?t=249401


I guess that is because the fuel hose is not the same potential of the bike if you were to just let fuel come out without touching anything metal on the bike.

I try to touch the tank to match the potential.

Anyway I am sure if this was a problem we would hear about it!

Edit: To clear up this post obviously the manager is a nob to say "themite reaction" but I think they just meant a risk of explosion. I just know that I've seen videos of sparks causing fires at stations, I wouldn't want someone to be on there bike if it does explode nor does the petrol station I guess. All the health and safety paperwork I guess.

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Last edited by LaurenceR46 on 06:05 - 08 May 2014; edited 3 times in total
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ScaredyCat
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PostPosted: 20:42 - 07 May 2014    Post subject: Reply with quote

Mk1GSF thinks you're guilty anyway - no smoke without fire and all that. The fact that you produced a receipt is irrelevant, you probably printed it on one of the cash registers you stole the last time you were there. In fact you probably worked out what you wanted and what time you'd get out again and preprinted the receipt.

You look like a wrong un...
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CaNsA
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PostPosted: 20:45 - 07 May 2014    Post subject: Reply with quote

LaurenceR46 wrote:
I guess that is because the fuel hose is not grounded if you were to just let fuel come out without touching anything metal on the bike.

I try to touch the tank to ground it.

Anyway I am sure if this was a problem we would hear about it!



https://i.imgur.com/TsL4PUH.gif


Because that will prevent a thermite reaction which has absolute no chance of taking place.


Last edited by CaNsA on 20:50 - 07 May 2014; edited 1 time in total
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stinkwheel
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PostPosted: 20:46 - 07 May 2014    Post subject: Reply with quote

Letter of complain should have three parts.

1) What happened. -A statement of fact.

2) Why this is a problem. -How you feel about it.

3) What action they should take. - What you want them to do about it.

If it is an isssue which might involve future legal action add 4) When you want this to be done by.

So if I'd written your letter, expressing your concerns, it would have been more like this:

I shop regularly at the new Balby store.

On Friday (11/4/2014) afternoon I called in at the store. I had a nice chat with the lady at the checkout. I then stopped at the kiosk on the way out to buy some stamps. I had just left the store to load my bike when I noticed there was a police car parked outside the store again. I remember wondering whether the store had a shoplifting problem as I had seen a police car parked in the same place the last time I was at the store.

I was approached by a member of staff in the carpark. First he asked me whether I had been offered carrier bags at the checkout. I told him that I did not need any. He then asked to see my receipt and starts babbling about how he'd seen me visit the kiosk but not go through the checkouts. He then started going on and on and on about catching shoplifters. Apparently he'd caught someone that morning and was feeling most proud of himself.

I was a little upset about this and asked him if he was accusing me of shoplifting because of my care for the environment, or because I rode a motorcycle. He didn't have an answer for that beyond demanding my receipt again. It took me a while to find as there are many pockets in my leathers and more than a few old Morrison's receipts crumpled up here and there.

Eventually I found the correct receipt. The staff member continued his lines of conversation about the shoplifter he caught, how useless he thought the people employed by the store to actually handle security were, and the tensile strength of carrier bags. When he finally left me alone, the police car left.

I would like to know whether your staff are trained to perform such actions, particularly profiling customers by their degree of environmentalism and choice of transport. I'd also like to know why regular staff are doing this when the store apparently retains dedicated security staff.

I'm not sure your member of staff quite grasped the idea that having effectively accused a customer of leaving without paying, the correct course of action would be to offer an immediate and sincere appology for trespassing on both my time and reputation.

Furthermore I am concerned about the police presence in the vicinity of the motorcycle parking bay co-inciding with my attendance to your store on more than one occasion.

I eagerly anticipate your appology on behalf of your staff member. I would also appreciate your undertaking that the importance of diplomacy and tact will be stressed in future training of staff to deal with suspected cases of shoplifting. Finally I would like your assurance that you have not erroneously passed my details to the police in respect of this matter.

I enclose a photocopy of my collection of receipts from that day.


However, if it had been me in your situation, I would have ignored him entirely once I'd picked up the gist of what he was on about, got back on my bike and ridden away.
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thx1138
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PostPosted: 20:57 - 07 May 2014    Post subject: Reply with quote

stinkwheel wrote:
However, if it had been me in your situation, I would have ignored him entirely once I'd picked up the gist of what he was on about, got back on my bike and ridden away.



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Northern Monkey
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PostPosted: 20:58 - 07 May 2014    Post subject: Reply with quote

It is possible to make a freedom of information act request to the police force to whom the call was raised.

They must divulge any information that is held on you, which may include searches carried out on you as part of the incident, calls made and any video taken.

An organisation is obligated to ensure that any information that is recorded and passed over any electronic means is factually correct.

If the reporting party is not passing factually correct information to 3rd parties, and you have proof of this, then you can make a complaint to the information commissioner.

All big companies are shit scared of the information commissioner.

Keep receipts of any costs incurred in the process of ensuring that no incorrect information is held about you, and use these to make a claim to the small claims court to ensure youre not out of pocket
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LaurenceR46
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PostPosted: 21:05 - 07 May 2014    Post subject: Reply with quote

CaNsA wrote:
LaurenceR46 wrote:
I guess that is because the fuel hose is not grounded if you were to just let fuel come out without touching anything metal on the bike.

I try to touch the tank to ground it.

Anyway I am sure if this was a problem we would hear about it!



https://i.imgur.com/TsL4PUH.gif


Because that will prevent a thermite reaction which has absolute no chance of taking place.


Well of course using the term thermite was stupid of them but I guess the point I am trying to say is an explosion is bad too and a spark may well cause that.

I do hope you didn't think I said that holding the hose away would cause thermite to magically appear...
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Sparkss
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PostPosted: 21:08 - 07 May 2014    Post subject: Reply with quote

I believe that they find anybody without carrier bags suspicious as the gent who stopped the other day explained, it was plausible that I just chucked all the stuff in the trolley and headed for the door so I thought fair play and this was at Asda and I had my car with me.
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CaNsA
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PostPosted: 21:14 - 07 May 2014    Post subject: Reply with quote

LaurenceR46 wrote:
I do hope you didn't think I said that holding the hose away would cause thermite to magically appear...


Bullshit, but thanks for playing.

Quote:
Manager >>> It is because the thermite reaction between the nozzle, petrol and petrol tank can cause a fire

LaurenceR46 wrote:
I guess that is because the fuel hose is not grounded if you were to just let fuel come out without touching anything metal on the bike.
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talkToTheHat
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PostPosted: 21:28 - 07 May 2014    Post subject: Reply with quote

Northern Monkey: Already on it

Quote:
I am confused by your letter of 30th April (copy enclosed) in response to my letter of 11th April (copy enclosed). I was not up to this point aware that I had been accused of stealing petrol. I am still awaiting comment on the issues raised in said letter.

As it seems that an as yet unknown number of accusations of been made and you have refused to comment on whether such statements have been merely internal or passed on to the police or other agencies I must make the following request:

Under the Data Protection Acts 1988 and 2003, I wish to make an access request for a copy of any information you keep about me or my vehicle, on computer or in manual form.

Of specific interest are incident logs regarding any accusations of theft from your stores and petrol stations.

<my details here>


thx1138: I think this will be my future strategy. I'm fairly sure a trolley pusher has no power to stop and search. The fuzz, a few metres away might just view that as reasonable cause for such, but at least then they'd have correct records.

Quote:
Having recently heard that you persecute self proclaimed evironmentalists, I'm going to endeavour to make every effort to patronise your business more often, despite the logistical issues.


Dude, we gotta stop wasting oil on carrier bags so there's more petrol to use recreationally :p


Quote:

Manager >>> It is because the thermite reaction between the nozzle, petrol and petrol tank can cause a fire


Ok that wins.

What do I want out of this? To now what crap they may or may not have told the plod, and any false information to be corrected. And a clarification of the store policies as requested. But mostly if a buisness is shit to me because of some hatred of motorcyclists, attempting to cause a rethink of policy. Worked against the rubbish shell garage.
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The Shaggy D.A.
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PostPosted: 21:30 - 07 May 2014    Post subject: Reply with quote

I'd accuse Numpty McEagerton of persecuting you every time you visit, ask to see the manager and let him know how distressed you are. Then start shoplifting there.
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Northern Monkey
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PostPosted: 21:42 - 07 May 2014    Post subject: Reply with quote

talktothehat wrote:
Northern Monkey: Already on it


data protection (used for private companies) requests shouldn't go to the local store. They need to go to the company secretary.

https://www.reuters.com/finance/stocks/officerProfile?symbol=MRW.L&officerId=2394465

Freedom of information requests are used for the polis.

https://www.southyorks.police.uk/content/your-personal-data-subject-access
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lihp
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PostPosted: 21:56 - 07 May 2014    Post subject: Reply with quote

LaurenceR46 wrote:


I guess that is because the fuel hose is not grounded if you were to just let fuel come out without touching anything metal on the bike.

I try to touch the tank to ground it.


The fuel hose is grounded.

The fuel hose is actually metal lined, since fuel doesn't conduct electricity, if it ran through the rubber hose, the 2 moving insulators would cause a static charge to build up.

So the hose is lined, and grounded.
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covent.gardens
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PostPosted: 21:56 - 07 May 2014    Post subject: Reply with quote

Supermarkets have coppers there all the time. Paranoia if you think they were there just because you were. They would have spoken to you at the time if they were there for you.
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lihp
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PostPosted: 21:59 - 07 May 2014    Post subject: Reply with quote

LaurenceR46 wrote:


I guess that is because the fuel hose is not grounded if you were to just let fuel come out without touching anything metal on the bike.

I try to touch the tank to ground it.

Anyway I am sure if this was a problem we would hear about it!


In fact, even though all this is bollocks.

If you're sat up on the bike while fuelling, the bike isn't grounded anyway, as it's on 2 rubber tyres.
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